Firestone Complete Auto Care

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One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.

Address: 4935 S Moorland Rd, New Berlin, WI 53151, USA

Phone: (262) 395-7575

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State: Wisconsin

Zip Code: 53151

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Reviews

Spent $500 bucks to essentially have a tensioner/belt issue looked at, and apparently addressed, only to have the car start squealing days after.

I called them, tried to get a word in about feeling a bit ripped off. This isn't trial and error... I expect a car mechanic to diagnose, repair, and then get paid. I don't want to be back two weeks later while they try to diagnose again, expecting to also get paid for that service.

That's not how my job works – I don't get paid for not fixing an issue. I'm on the hook until things are done right.

Update: Brought the car to my mechanic since it started squealing again the second I drove it away. The tensioner belt Firestone charged me to replace was OLD, not new. Also interesting, the wires to my horn were cut, which would explain why it suddenly stopped working right after I picked it up. Shady business at this Firestone. Will be complaining to corporate.

 8 years ago (09-05-2017)

Got there at 553 looking for lugnuts cause one of mine fell off and these assholes closed early. Thanks for nothing will never visit another store again!

 8 years ago (01-07-2017)

My vehicle needed an alignment after I replaced the tie rods, and I heard from some people that most Firestone locations did a good job with alignments. Made an "appointment" for noon 4 days in advance. Arrived at 11:50 and expected to wait for my car to get done. I was then informed that they put another vehicle on the rack 5 minutes before I got there and that they couldn't take off now since it was hooked up, and it would be 2+ hours until my vehicle was done. I'm not fully sure I understand what the point was of making an appointment if they couldn't honor the time they gave me to come in. Needless to say, I did not get my alignment done here, as i did not have the rest of my afternoon to waste waiting for a simple alignment. The next morning I called a family owned garage to make an appointment, and unlike Firestone, they had my car on the rack at the appointment time they had given me, and I was driving my vehicle out half an hour later, and the alignment is perfect. This was a perfect example I do not take my vehicles to large, chain car repair facilities.

 9 years ago (07-09-2016)

Came in last minute because I had a concern with my tires. They didn't have an available appointment but they still checked my pressure and told me exactly what I needed done. They could have just told me to come back another day but they didn't. Very helpful! Thanks guys!

 9 years ago (21-10-2016)

Terrible service by one person in particular. Snobby and getting to be a smart *** . As a car guy I am completely aware of things firesstone can and cannot do. had tires shipped from tire rack to firestone that clearly stated what the trim model was for them and they say something totally different and try to turn the table like it was my fault. Take a hold of things and figure it out. I don't work there talk about it with your co workers. Not my job for them to figure this crap out.

 9 years ago (18-01-2017)

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Firestone Complete Auto Care

Reviews, get directions and contact details for Firestone Complete Auto Care

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