Five Star Store It - Lohr - Washtenaw County

Reviews, get directions and contact details for Five Star Store It - Lohr

Address: 3060 Lohr Cir, Ann Arbor, MI 48108, USA

Phone: (734) 769-0119

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State: Michigan

Zip Code: 48108

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Reviews

The staff at Five Star Store-It are top notch. They have been incredibly helpful to me on a number of occasions to ensure that I have easy access to my unit at any time and extremely helpful when I need to ship things in or out with a freight truck. I would recommend them to anyone who asked.

 9 years ago (26-01-2017)

Matt, the site manager is fabulous.  He is professional and always goes out of his way to help with requests.  We needed a last minute 20 foot rental truck.  Matt called around to find us one.  He provided outstanding customer service. I would highly recommend this facility.

 9 years ago (29-10-2016)

This facility offers only excuses for items that are promised.  Be sure to get all items in writing whenever renting from this storage locker or others.  The following items were promised but were not fully delivered:

1. Free Uhaul Truck Rental
The Uhaul "Truck Rental" was indeed covered (~$20), however they didn't mention you needed to cover the $60+ for mileage for an in-town move

2. Free First Month Rent
When asked if the first month's rent was free, I was told on the phone it was, however, when renting the locker, we discovered the second month was free instead.  The manager blamed the booking company and would not take responsibility for the miscommunication.  We were ok with this fact, but when taken into account with other items we experienced at the facility, it appears the company intentionally miscommunicates items

3. Prorate Last Month
When asked in person if they would prorate the last month, the company said they would.  However, when entering the office with an official move date, the manager stated that no storage locker facilities prorate the last month and continued to blame both the invoicing system and Governor Snyder.

This company seems to only offer excuses and not solutions.  If you are in need of a storage locker and want an easy and straight forward experience, I would recommend going somewhere else.

 8 years ago (15-02-2017)

Third or fourth storage facility I've used. Prices is a little expensive. But the service is amazing. Stored here for almost a year and very happy with the cleanliness, accessibility, security, and friendliness. Would store here again.

 9 years ago (25-10-2016)

Great place. Clean units and friendly service.

 9 years ago (10-11-2016)

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Five Star Store It - Lohr

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