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U-Haul Moving & Storage of Ann Arbor

  1. Bryant Pattengill West
  2. Ann Arbor Storage

Reviews, get directions and contact details for U-Haul Moving & Storage of Ann Arbor

Address: 3655 S State St, Ann Arbor, MI 48108, USA
Phone: (734) 994-1156
State: Michigan
Zip Code: 48108


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Reviews
The customer service here was impeccable! Mandie and Veronica stayed late for me so that I was able to pick up a tow-dolly for my big move. These ladies were fabulous, they went above and beyond to make my rental more convenient. Absolutely outstanding employees!
9 years ago (16-10-2017)
Customer service does not exist at this location if you have a problem. The Manager's response to each question I asked her was "I don't know what to say". I mentioned to her that it was really frustrating as a customer with a problem for her to keep using that phrase. What would be more helpful would be that you will look into the problem and call me back. Just got a smerk with that comment, she did say she would call me back with the name of a person that they were dealing with within the company -- said she was not there and needed to get with the technician the next day. But she never called me back. DO NOT take a JEEP Liberty 2007 to them. This Jeep has specific wiring needs and they do not know how to do wiring on this vehicle. Cost me $200. to correct their mistake. If you can avoid this location -- you would be best to do so. They do not seem to have a (negative) star for indicating satisfaction.
9 years ago (18-08-2017)
Great staff and fast service-Ivan, who works out in the yard, has always been really helpful and efficient and is great at his job. This location has good availability for trailers, but trucks can be hard to find depending on the day/week. Call ahead or reserve online!
9 years ago (06-09-2017)
Mandy provided excellent customer service, explaining my options and helping me decide what I needed. Milton was efficient and friendly when I turned in the equipment. I will use this U-Haul facility again.
9 years ago (20-09-2017)
Whoever the girl with the blue hair is, she's the best employee they got. Seriously, she gave us stellar customer service when we were super stressed on our moving day. If you go to this location, seek her out.
9 years ago (31-08-2017)
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