Flooring Express

Reviews, get directions and contact details for Flooring Express

Address: 9576 Griffin Rd, Cooper City, FL 33328, USA

Phone: (954) 699-0069

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State: Florida

Zip Code: 33328

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Reviews

Rude guy called me. It was an unnecessary hassle. I would NEVER hire this company ever again!

 8 years ago (05-07-2017)

I wish I could give this place 10 stars!!! I just hired them to install wood floors in my 4 bedrooms, and they totally went above and beyond what I expected. Jody, the owner, has been in this business for 30+ years and knows more about floor installation than anyone else I spoke to in town! I called around because the job I needed was complicated...I have marble in the main areas of my house and I wanted to replace the carpet in the bedrooms with hardwood. In order to make this work, I needed a subfloor installed first to raise the whole floor up so the hardwood would meet the marble in a flat plane. When I called Flooring Express, Jody answered the phone, and I could tell right away this guy is honest and really knows what he's doing. As a perfectionist, I had done my research on this project and I wasn't going to trust just anyone...he asked all the right questions and even had questions and concerns I never thought of. He personally came out to my house to look at the job, and his estimate was more than reasonable! He spent a lot of time talking to me about the project and understood exactly what I wanted. Then he meticulously planned out the best way to construct the subfloor, which ended up being a combination of plywood, cork, and a couple of other materials, so my hardwood would meet the marble perfectly. (I thought I was extreme when it comes to attention to detail, but this guy was over the top!!) 
When the time came to do the job, he sent an awesome crew!! Jose was the head installer, and he immediately noticed the concrete slab in my bedroom was not level. This would have made the whole floor slope down if not corrected...so he fixed the problem by pouring concrete in the area and re leveling the slab. He had the entire job finished in 3 days!!! My floors are GORGEOUS!! 
I just can't say enough about this place. It's so rare these days to find a business with such exceptional customer service and quality of workmanship...10 STARS!! And I'm definitely going to refer my friends!!

 8 years ago (05-02-2017)

Flooring Express is not a place you want to do business. I noticed a lot of other reviews on Yelp were not good as well. I bought laminate flooring from them about 4 years ago. The floor faded terrible near my 2 sliding glass doors. I contacted Jody, the owner, and told him about it. For about 4 weeks Jody would not respond to emails and calls. Finally he responded and told me it was not his problem since he did not make the laminate he only sold it, but he would try and call Century Flooring the distributor in Miami. The original boxes have a warranty against fading in the boxes which I still have. Jody emailed me a copy of a copy of a copy of an old one page faded sheet of paper which says there is no warranty for direct sun. Exact opposite of what my warranty says. My sliders are not direct sun, we have a roof over hang and lot of bushes and trees, there is no direct sun. Jody will not respond anymore and ignores all calls. He got my money 4 years ago and actually doing something for a customer takes time and effort right, so he takes the easy way out and ignores me. Not the way you handle issues with customers. Wish I could give zero stars.

 10 years ago (21-12-2015)

Worked with Jody roughly a year ago to get some carpet installed in the upstairs part of my house.  They did a phenomenal job!  Installers were professional and did the job in one day.  The carpet is still perfect to this day.  I am back to them now getting carpet installed on my stairs and in my sons playroom.  Their prices are great and I would recommend them without reservation.  Thanks Guys!  Michael

 14 years ago (24-05-2012)

Strongly dissatisfied with the POOR customer service from both the sales rep and the owner. I was told that the installation would only take one day and was not notified that it was going to take longer until the day was almost over. I wasn't happy with the installation either. I had to go around with a razor blade cutting all the loose strands of carpet so that it didn't fray.  There is a hard bulge underneath the carpet in one spot about the size of a quarter and the carpet was lifting a day later on my stairs. When I expressed my concerns to the owner and sales rep I didn't even receive an apology, Nothing was fixed! 

I wouldn't recommend this company to anyone. If there was an option for zero stars, I would've  selected it! Good luck and keep looking! 

 11 years ago (29-06-2014)

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