Foot Locker

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Address: 3700 Rivertown Pkwy #1204, Grandville, MI 49418, USA

Phone: (616) 249-3297

Website

State: Michigan

City: Grandville

Zip Code: 49418

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

Worst Customer service. They wouldn’t let me use my military discount one time before. The employees just talk with each other and could care less about what you want and that’s each and every one of them in that place. The selection of shoes is nice and they have great clothes but the people that work there are just terrible. Go to the footlocker in woodland mall! That’s what I did I just walked out and went to the footlocker at the woodland mall and bought the kids shoes they have a better selection and more sizes and colors anyways. I will not be returning to this footlocker ever again or recommend it to anybody.

 7 years ago (17-05-2018)

We where in the house of hoops footlocker we had asked for a pair of basketball shoes the first guy said yep and never came back then as we where waiting my son was trying on a jacket actually had it on and another worker was taking the sale tickets off the coats after talking to us about the coat and the missing shoes that never appeared!! unreal 

we went upstairs to CHAMPS had awesome customer service and went out of his way to make sure we had what we needed got the same Jacket and shoes and offered the sale price FOOTLOCKER declined as we had it in our hands.

Terrible customer service never go back again THEY SUCK and need to learn how to speak !!!!

 7 years ago (18-03-2018)

Went to store to buy 185 dollar pair of shoes. Had a coupon for $10 off with platinum VIP and they refused to take because of new release.  Said nothing on the coupon about this.  Girl behind the counter was nothing but attitude and would not give a reason.  Have spent over $1000 in this store in the past year.  I will never return.

 7 years ago (03-04-2018)

A few weeks ago, I purchased a pair of men’s socks for my husband, for Christmas. When I came home I wrapped it up and threw the receipt away (knowing I would have no reason to return it). 

When he opened the gift, he noticed the sock still has the security tag attached. 

I finally made the time to drive 45 minutes to get the tag removed. I had my 8 month old with me when I walked in the store. I nicely and simply asked if I could get the tag removed. The staff decided to make a scene, by assuming I stole the pair of socks. 

They were telling me that they are not going to remove my tag without a receipt. I was digging through my purse (which was pointless, because I knew I had thrown it away) and I never found the receipt.

There was a very rude woman who gave me an annoyed look, and told me that next time she’s not going to remove any tag without a receipt. 

Footlocker, maybe you should get some educated people who know how to do their job instead of pointing fingers at those who did nothing wrong. 

If you’re wanting to get accused of stealing, take a trip to footlocker, they’ll do just that!

 7 years ago (18-01-2018)

Absolutely the worst staff i’ve ever dealt with. The guys seem nice enough but the women are always snotty and so unwilling to help. Asked about a size and without a second of thought or even looking at what shoe I had she rudely told me they don’t have that size. Can’t even shop here because of how rude everybody is. Need to get rid of all of them and hire people who aren’t only concerned with themselves.

 7 years ago (14-03-2018)

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