Furniture Doctor Of Delaware County

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Steve McEvoy
Higher Cost than Expected - Repair Okay Furniture Doctor of Delaware County. I have a 9-piece kitchen dining set. The chairs have loose screws and are wobbly. Furniture Doctor was willing to tighten them. I dropped off the first two chairs and gave them all the screws less one. When finished, I was told that they took the two chairs all apart and re-glued them back together. I was surprised that the bill was $125 per chair x 2 = $250. Upon a questioning complaint, they reduced the bill to $225. I paid $750 for the entire set in 2010 (table and eight chairs), and I could buy a new set today for approximately $1000. At $125 per chair to tighten, it would cost me $1000 to have all the chairs tightened. I should have thrown them away and purchased a new set. Furniture Doctor (Jack Groswith) never gave me an estimate, and I foolishly never asked for one. Jack says he did, but he did not. I am not faulting the quality of their work. However, I am very unhappy that I was never given a cost estimate to tighten the chairs, and that they would fix them for a greater cost than they are worth without giving me an estimate before proceeding. When I paid for them and picked them up, they had no bill or receipt to give me. A very informal business. I gave them all the screws for the eight chairs that fell out. They didn't give me back the extra screws, and they won't answer my calls. I rate them 1 star because of their business practices. Steve McEvoy.