Garden State Bicycle

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Address: 405 US-22, Whitehouse Station, NJ 08889, USA

Phone: (908) 534-1088

State: New Jersey

Zip Code: 08889

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Reviews

I went to this bike shop recently for a tune up.  When I went to pick up my bike and asked what work was performed as part of the tune up, the owner, Gary, said he didn't know.  Then he found a bullet list of items from a sheet and put it on the counter.  When I asked if I could speak with the mechanic, Gary said he wasn't in.  When I asked if I could call to speak with him when he's in, Gary started yelling at me and said "No!  It's not in his job description!"  I couldn't believe it.  I was truly flabbergasted!  I told Gary I didn't like his customer service.  I wouldn't normally write a bad review, and I'm actually being fairly kind here by not describing the details of Gary's demeanor and tone.  However, I felt compelled to share my experience with you and steer you away from this place.  I can't believe this guy is actually in business.  I strongly suggest you go somewhere else for your cycling needs.

I admit, I was being lazy.  I was also being optimistic when I thought I'd give this more local shop a try.  However, the next time I need a tune-up, or any bike repair, I will travel the extra distance to go back to High Gear Cyclery in Stirling.  I've always had a great experience there and the mechanics are more than willing to discuss tune-ups, repairs as well as general cycling information, etc.

 8 years ago (02-10-2016)

They were very helpful and didn't push you to get something you don't want

 8 years ago (23-06-2017)

Went in looking for a hybrid. Paul the mechanic was super helpful. Ended up buying a cannondale. Got last year's model, heavily discounted. The owner Gary was there too. Also a nice guy. Spoke with him a while. Very knowledgeable about riding in the area. Paul gave the bike a full tune up while I waited (included w the purchase of the bike) and showed me how to adjust the gears, disc brakes etc.  I highly recommend this place. Ive been into cycling for a while but only recently discovered this shop. Glad I did. Certainly worth the 30 min drive from my house. 

 9 years ago (26-05-2016)

Overpriced. And they only did the bare minimum, even less, in fact. I brought in an old bike, and asked them to fix it up to make it functional.  They didn't even give me any options in picking out tires.  Then they let me ride out of there with a low functioning rear brake. When I went back right back after riding out the store, they made lame excuses about how it's old and brakes like that weren't made after 1980. Umm...liars.  I have had another older bicycles with the same type of brakes, and they have all worked perfectly.  I ended fixing the brakes with the help of some family members.  I would definitely NOT recommend this place to get repairs done.  They simply don't care about the equipment or customers. 
Go somewhere else. 

 11 years ago (09-08-2014)

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