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Gateway Self Storage

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Reviews, get directions and contact details for Gateway Self Storage

Gateway Self Storage

About

Our self storage facility includes a full array of indoor storage units in varying sizes.

Story

For remarkably priced and well-executed Columbus, OH Storage, contact Gateway Self Storage. Your items will be securely locked inside whatever size unit you choose and they will remain safe from weather.

Address: 750 E 11th Ave, Columbus, OH 43211, USA
Phone: (614) 362-8919
moc.rotsyawetag@eciffo
State: Ohio
Zip Code: 43211


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Reviews
Unfortunately I've been very displeased with this company. The storage unit is very nice and seems secure but the billing system is very disorganized. First of all, when I opened the unit they charged me twice. I found an extra charge for $132 on my credit card. They did manage to put it back on my card after a few days but $132 is a significant amount of money to be missing. Then I got an email towards the end of my lease saying my next bill would be due the 21st of the month even though I moved in the 22nd of the previous month. I was planning on moving out the 21st so as not to be charged an extra month. And when I opened the unit they assured me that would be fine. But when I called to inquire, the lady I spoke to said that even if I moved out on the 21st I would be charged for that next month. I feel like the whole time they were just very unclear about their billing methods when I thought the whole process would be very straightforward
8 years ago (14-08-2017)
Rented a truck for a move to Boston on 4/8/2017... Excellent experience all around!! Great customer service! I would recommend renting through Gateway Self Storage to anyone! Unbeknownst to me my itinerary had been updated for my truck to be picked up at another location. Without hesitation I was provided another Penske truck saving me both time and money :-)
8 years ago (25-04-2017)
I rented for going on 4 years first two Jamie was manager and it was great, I talked to him about parking a couple cars on gravel area he said no problem Debra shows up and tows a van cost me 180 to get it out, snow removal is very bad in winter, I store stuff for my business in storage it is convenient for me but service is very bad, Jamie would let me pay 10 months up front and give me two months free then Debra came she said she can no longer do that she said I had to pay 12 months and she would give 13 month free and every year goes up, they do not care about loyal customers, today I go to storage to pick up some tools they are sealing drive and guys tell me you are not going to be able to access unit till tomorrow sometime, no notice no warning nothing, I go there several times a day since we store stuff for a business, when I called in lady says yes will not be able to access till at least 9:30 following day, I asked did you send notice she said no then I asked should you not send notice she said yes she is sorry that this happened, would not recommend them at all only put up with it because It is convenient location, good luck renting from these people,
8 years ago (09-11-2017)
As someone who has lived in every time zone in the United States, I've used storage facilities across the country. These folks really have their act together. The customer service is excellent. The facility is well-maintained and clean and location (right off 71) is perfect!
9 years ago (05-11-2016)
The code to get out is the code to get in. Lots of units. The on site office has free coffee. In the office your not talking with an owner but just another employee. They will hold your stuff for ransom if your even a day late.
8 years ago (29-04-2017)
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