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GBMC at Owings Mills - Family and Internal Medicine Physicians

  1. Maryland
  2. Owings Mills Local Government Office

Reviews, get directions and contact details for GBMC at Owings Mills - Family and Internal Medicine Physicians

Address: 10085 Red Run Blvd #306, Owings Mills, MD 21117, USA
Phone: (410) 581-7804
State: Maryland
Zip Code: 21117


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Reviews
This Dr office is by far the best I've been to! The staff are so pleasant and helpful! Desiree at the front desk, Brittany the medical assistant, and Dr Little are so awesome! Not to mention it's so easy to reach Dr Little on that patient portal, or to get an exam. So glad I didn't listen to the other reviews that spoke so negative about the facility, this place rocks!!!
8 years ago (01-05-2017)
Horrible doctors and worst service. 1st the front desk - you will be waiting endlessly on phone to even get connected to a real person. They act as if they do not want any patients! No follow up calls no reminders. 2nd - Completely unacknowledged doctors! Dr. Priya Little, sorry but you are horrible! You did not have any idea what you are diagnosing for. I visited another doctor for a second opinion, and at one look he was able to diagnose it completely and give me the right medicine. I would have been in a deep mess if I had just stayed to hear back from you. Never going again.
8 years ago (18-04-2017)
I have had a multitude of problems w/ Dr. Ferentz's office. From his staff to other Dr.'s in his office, such as Dr. Carter. I was called to my two year old's day care to pick him up because he was ill. On my way to the day care, I called his doctor's office; Dr. Ferentz. I speak to one of his staff members in the office on the third floor. We verify my son's information and make me aware that Dr. Ferentz is booked for today, but she will check Dr. carter's schedule. She says he has a 6:45pm slot available. I told her that would be fine. When I arrive at 6:45pm, sick child in arms, I was told that my son had no appointment. There was only one staff member there. She suggested that I take my son to urgent care. This is by far not the only incident of incompetence I have faced with Dr. Ferentz, Dr. Carter, and his staff. If anyone else has any other incidents I urge you to file a report, as I will to the Maryland Medical Board, as well as the GBMC anonymous hotline.
8 years ago (07-06-2017)
I first contacted this group around the second week of December via their online portal to become a new patient. Two weeks went by and I never heard from anyone. So I called the office to make the appointment. The young lady that answered the phone sounded like she did not want to be there at all. So She scheduled me an appointment for today 3/9/2017. At that time everything was okay. So I received a reminder call 2 days prior to my appointment stating to bring insurance cards, photo ID and new patient forms. When I made the appointment the young lady never said anything about the new patient forms or whether I would be mailed the forms. I went back on the website and found the icon that said new patient forms, printed the forms and filled them out to take with me to the appointment today. My appointment was for 7:30 a.m. today I arrived around 7:20 a.m. Once in the office there was a patient that was being checked in but I did not see a sign in sheet at all. I went and sat down and as soon as I did that, the woman at the front desk said do you have an appointment you need to sign in. I then took a seat and waited to be called to the front desk to be checked in. Once at the desk, the woman asked for my insurance cards, photo ID and new patient forms. She looked at my card and stated that because it was Bluechoice Open Access, Dr. Volkov's name had to be listed on my card in order for me to be seen. She tried to call Bluechoice, but of course they are closed that time of morning. I explained to her that BlueChoice Open Access is not pcp driven, I do not need referrals. So as she turned around, I am assuming the Office Manager was coming in and she took my card and asked her if I could be seen and she said no. I would need to call Bluechoice and have my pcp changed to Dr. Volkov, but they could reschedule me. At this point, I stated no need to reschedule, I will not be returning. This was not a good experience, especially coming in as a new patient. I have worked in the medical field for over 30 years, verifying insurances, requesting referrals, verifying benefits, etc. I have worked for Carefirst BCBS, UHC and Cigna. I am currently working as an Administrative Assistant for a Retina/Vitreous surgeon. I do know a lot about how insurances work and with Bluechoice Open Access the primary care doesn't have to be on the insurance card for the patient to be seen. The staff at the Owings Mills location need a refresher course on insurances and especially the Open Access plans. In my office we verify a patients insurance 3- 5 days prior to their visit, so that nothing like this will happen. It was inappropriate and will not be referring anyone to this group. As a follow-up to this review, I did call Bluechoice myself and spoke to a representative, who stated that they open at 7:00 a.m. so if the front desk person had said representative then one would have came on the line. She also said that GBMC probably wants their physicians name on the card, out of fear of not getting paid. So in other words, they are more worried about the money than seeing patients and keeping them healthy. Jean Jones Administrative Assistant
8 years ago (09-03-2017)
The staff there, front desk, are uninterested in helping you with an kind of urgency or compassion. The doctors can vary. They never seem to know any of my information.
8 years ago (22-02-2017)
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