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Genesis Auto Inc

  1. Downtown
  2. Kennewick Car Repair

Reviews, get directions and contact details for Genesis Auto Inc

Address: 124 W 1st Ave, Kennewick, WA 99336, USA
Phone: (509) 582-6544
State: Washington
Zip Code: 99336


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Reviews
Take your car here if you like being lied to and grossly over-quoted for trivial work! I spoke to the owner of Genesis Auto twice on the phone during lengthy conversations where he convinced me that adding Freon to my Toyota would damage the AC system. He told me that all automobile AC systems are closed, entirely sealed systems and any Freon leakage indicates a damaged system. He told me he would need to remove a part of the engine to empty the existing Freon from the system and add new Freon to it. He told me he would need my vehicle for half a day and the work typically took 1-1.5 hours. Every single thing he told me was a lie. I later spoke to two Toyota AC experts. One expert worked primary on AC systems at the local Toyota dealership for twenty years, and the other is an electrical engineer who has owned a business with a fleet of Toyotas that he keeps operational up to 600K-800K miles. Both told me to just add Freon to my system and it would fix the problem. The former Toyota AC serviceman walked me through refilling the Freon and explained the entire process along the way. Not only is the AC system of my Toyota not a closed system without any leakage, but there is a manufacturer manual specifying the acceptable Freon leakage (PSI/year) that occurs in ALL Toyotas, even brand new Toyotas freshly driven off the lot. (It just takes a few years before a healthy system leaks enough Freon to stop blowing cold air.) The AC expert told me that isn't unique to Toyotas. He explained that ALL vehicles leak a little Freon over time. To replace the Freon nothing had to be removed on my vehicle. A hose covering the release valve had to be lightly brushed aside with my pinky. And a plastic cap unscrewed by hand. Adding Freon took 5 minutes and costs $5.00 [Big Lots sells the can (without the nozzle and pressure gauge) for $5.00.]. I was quoted $200.00 for removing existing Freon and adding Freon to the system. They also include a UV dye and tell you to return to their shop so they can "find the leak" once the Freon runs out again. This special dye allows them to locate parts that don't need to be replaced so the mechanic can justify replacing them and charge you considerably more money in the future. With science! After purchasing the Freon and having an AC expert install it for me, I then drove to Genesis Auto, crisp, icy air blowing into my face the entire way, to speak with the owner in-person. I wanted to give him a chance to answer for his lies before I posted this review. As we spoke, in-person, his story evolved (sorry, intelligent designed) from "all" vehicles have a closed system that shouldn't leak, to "some" vehicles leak, to "all" vehicles leak "a little." He also verified that all his shop would have done for my $200.00 of charge would have been to drain coolant and add it back to the system. I guess the remaining 55-85 minutes of time they bill customers for is prayer circle time. They must be praying The Almighty sends more gullible customers through their doors.
8 years ago (26-07-2017)
Best shop around! Very honest and knowledgeable! This is the only place I have work done on my toyota.
9 years ago (23-11-2016)
Took in my 2002 SC430 with 99-K miles on it and asked to have all needed maint. done to insure the next 100-K miles of trouble free driving which is exactly what they did and at a reasonable price. Even more impressive is how the car now drives, LIKE NEW! My love affair with this car is now just like the first time! Every now and then we run into the real deal and that is exactly what the guys' at Genesis are.
9 years ago (12-03-2016)
Wouldn't go anywhere else!!!
8 years ago (24-04-2017)
Great honest service is hard to find these days but Genesis is top notch!
9 years ago (24-03-2016)
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