Glitz & Ears Boutique

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Address: 40817 Garfield Rd, Charter Twp of Clinton, MI 48038, USA

Phone: (586) 286-3006

Website

State: Michigan

Zip Code: 48038

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Reviews

I live in another state and I cannot begin to tell you how  pleasant and courteous everyone is in helping me with my selections. Calls are returned and my orders are filled promptly. Love the new website! Thanks Glitz & Ears!

 9 years ago (09-04-2017)

Been wanting to stop in for years and finally got the chance, walked in and walked around for a good 15 minutes and no one said Hello or can I help you find anything. They just stood there talking to each other the entire time. I really wanted to buy a necklace but with the treatment I got I just walked out, I could easily find the same exact necklace at Claires for a lower price and better service. It seems that a lot of people have the same complaint about the service.

**I WAS THE ONLY PERSON IN THE STORE AND THEY WATCHED ME WALK IN BUT JUST KEPT TALKING TO ONE ANOTHER, SO NO WHAT YOUR TRYING TO JUSTIFY IS WRONG. AS A SECRET SHOPPER YOU DEFINITELY WOULD HAVE FAILED, AND I HAVE SEEN GLITZ & EARS POP UP ON MY LIST BUT ALWAYS SKIPPED IT. JUST BE SURE YOUR EMPLOYEES ARE ACTUALLY DOING WHAT THEY SHOULD BE, WHO KNOWS OTHER SECRET SHOPPERS MIGHT STOP IN**

 10 years ago (18-10-2016)

Even though, I love the merchandise in this store, I must agree that the customer service is very POOR. I have been there several times and I travel a great distance just to get there and I am never greeted with a hello or any kind of acknowledgement. I just continue to go due the fact that if I want to wear some bling bling, I know I can find it there and good quality.

 9 years ago (28-03-2017)

I'd give 5 star for the merchandise, however the staff wasn't nice whatsoever. I've been wanting to come here for years, I was out that way with time to kill before work so I stopped in for a pair of earrings. I'm HUGE on supporting local small business such as this one, but I'm even bigger on customer service! I'm an extremely friendly person who loves being around& making small talk with others. Let's just say the 2 girls working didn't carry my enthusiasm. They were very short with me almost to the point that I felt I was bothering them. When I walk in to buy a pair of earrings& walk out almost $200 later you'd think I would be made to feel like a valuable customer. I haven't went back ever since.

 10 years ago (26-09-2016)

I was in the store recently and ran in to the same issue.  I was not greeted. The clerks were busy talking about another customer loudly and not in a nice manner. I spent a while looking at merchandise before I was asked how I was doing. They were nice after that. Sadly, I will go back because I love the merchandise, normally I would not go back to a store where I was treated poorly.

 10 years ago (29-04-2016)

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