Gold's Gym Epicentre

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Address: 210 E Trade St #380, Charlotte, NC 28202, USA

Phone: (704) 984-6537

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State: North Carolina

Zip Code: 28202

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Reviews

I've been at this golds since i first moved to Charlotte in august and its the best looking gym I've been at. My first day the employees were so welcoming; almost like family. In order to make progress you have to feel at home and i feel at home here at golds gym epicenter. I look forward to making more gains here!!

 7 years ago (23-12-2017)

DO NOT JOIN THIS GYM - BAD EXPERIENCE!!!!
Do not join this gym. The problems with this location are numerous. 
Management turnover is high. I've been a member for 3 months and have seen 3 different general managers. Parking is an issue, this facility is in the epicenter and will validate parking for 2 hours - which is great. However, often they don't open on time so you spend 30 - 60 minutes waiting for them to the open the doors and they cannot extend the validation to accommodate their delay. They cannot seem to hire good people that show up on time. When you express frustrations or complain, management simply offers a free smoothie. 

The equipment is poorly maintained. Much of pads/seats are torn and can cut you if you aren't careful. The locker rooms aren't cleaned regularly - as evident by the STRONG mildew/mold smell coming from the men's locker area and steam room. There is mold in the steam room and is always littered with trash. The showers frequently are out of soap. The towels are tattered and worn. They make you sign them out. This place is disgusting. The sauna does not have flooring. Just the concrete floors which is disgusting. They tell you everything is under repairs...to date nothing has been fixed.

After two months of complaining to the general managers, I escalated my concerns to the corporate office. Unfortunately, they have a "customer care" team (Bonnie) who refuses to give the name/contact information of the management team. Are they hiding because they know the poor services? I've been to many Gold's Gym's across the country, this is the worst. Gold's Gym should do a better job of screening the franchise owners, this location has given this organization a bad name in Charlotte. I've now escalated to the NC State Attorney General - clearly the issues show a misrepresentation and is grounds to terminate the contract. The salesperson made it clear they were renovating and updating. Nothing has been done.

 8 years ago (14-10-2017)

Great Gym with cool equipments! Love the cardio cinema room. The staff, especially the front desk is super nice and helpful. Seems like the new gm actually tries to get things fixed and is friendly. Awesome location too!

 7 years ago (23-12-2017)

I give the high stars for two classes at Golds uptown that I enjoy and look forward to the most. Body Jam with Tiffany and Body Pump with Patricia. Both amazing instructors who take the time to show you how to get the most out of each of their classes.  I look forward to these classes every week.

 7 years ago (19-12-2017)

Great gym! It has everything. Enjoyed my mass session. Now it’s time to enjoy a nice bronze. 🤗

 7 years ago (23-12-2017)

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