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Grand Home Furnishings

  1. Virginia
  2. Virginia Furniture Store
  3. Charlottesville Furniture Store

Reviews, get directions and contact details for Grand Home Furnishings

Grand Home Furnishings

Story

Area's Largest Selection of Furniture and Mattresses

Address: 1801 Seminole Trail, Charlottesville, VA 22901, USA
Phone: (434) 974-6480
State: Virginia
City: Charlottesville
Zip Code: 22901


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 12:00 – 5:00 PM

Update Info
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Reviews
We have bought 3 sets of furniture from this store and Robby was our sales person every time. He is very knowledgeable and knows when to give you room when you are trying to make a decision, in other words he does not hover over you the whole time. Two out of the three sets of furniture purchases went perfect, but the other one did not go as well. Now I believe most of the issues were driven by problems at the factory, not Grand's warehouse or delivery team, however Robby and his manager Chad did everything possible to make it right and to keep us as customers. I would highly recommend this store and would suggest you ask for Robby if you want to deal with a great salesperson. I also want to stress how great Chad was to deal with, the manner in which he deals with people is excellent. Please pass along my thanks to Robby and Chad.
7 years ago (30-08-2017)
I am a disabled vet. We purchased a recliner in Waynesboro because it was not available at Grand. The chair needs fixed but Grand refuses to even allow the recliner company to send the warranty parts to their store. The store in Waynesboro is out of business, so we are forced to drive 80 miles one way to Lynchburg. I will never buy anything from GRAND!!! Updated 12/23/2017 Wow what a response from the store. We were only asking as dealer of Best products you allow Best to deliver a part we paid for. There was no effort on your part. Updated 1/5/2017 I spoke to the 800 customer service today. Again, we apologize but there is nothing we can do. Hey military or veterans I would be hard pressed to see any of us buying omething from Grand if they could not even accept a prepaid part.
7 years ago (05-01-2018)
I have purchased a few furniture items from Grand Home Furnishings in the 20 years I’ve lived in Charlottesville. After my last experience, I will not be purchasing any more. In January 2017, I purchased a leather recliner for about $1,200. About a month or two later, I discovered that a bracing support arm that is part of the recliner’s footrest (located between the footrest and the chair cushion when extended) was poorly aligned when it was installed by the manufacturer, resulting in the leather rubbing on the metal hinge apparatus that opens and closes the footrest. This rubbing had damaged the leather beyond repair. I called Grand and was pleased that they agreed to send someone out within a week or two in order to assess the problem. The person who came to fix the recliner was relatively friendly and on time. He re-aligned the support bracket so it wouldn’t rub on the metal, but said he couldn’t fix the leather and suggested they would need to order a new part. I agreed, and Grand ordered the part, initially telling me it would take at least 8-10 weeks to come in “from China.” This is a piece of metal or wood wrapped in leather, it’s not a large or complicated part. About once per month over the next 6 months, I called Grand to ask about the replacement part. At no time did they ever call me to update me, I had to call them each time. Finally in July, the salesman who initially sold me the chair called me, and offered to simply exchange the entire chair for a new one. I did not ask for this, it was offered to me. I agreed, and we set a delivery date for an upcoming Saturday. The Saturday delivery arrived almost an hour late. After they got it off the truck, the delivery guys discovered they had been given the wrong item, a chair rather than a recliner. They explained it was some kind of issue with an incorrect SKU. Mistakes happen, I understand. Another delivery date was set for the following Thursday. I took time off from work to be home to meet the delivery truck. ONCE AGAIN, the delivery truck arrived with the wrong item – I believe it was the SAME wrong item from the time before. Finally, 7+ months since the initial purchase, I have now received the correct recliner. After the second failed attempt to deliver the recliner, I spoke with someone from Grand who called to set up the final delivery. This was some kind of manager, not my original salesman or the service department I’d spoken with several times about the delivery/repair. At that point (and not any other time previously), I asked what Grand would like to do to compensate me for the time and inconvenience caused by their inability to deliver the correct item nor fix my problem in some other way within a reasonable amount of time. I was told “we gave you a new chair!” Again, I never asked for a new chair, it was offered to me. I fully expected Grand would be willing to compensate me in some way for the 7-month ordeal and multiple failed deliveries. I now understand that was naïve and I should never have expected it. As I said to the person on the phone at the time, I will never be buying another piece of furniture from Grand. I would like to say that my issue is with the service, salespeople, and managers at the store. The delivery workers were very polite, professional, and friendly. Their one late arrival was my only issue, and I believe it was traffic related, not something they could control. It was also not their fault that someone had entered incorrect information into their computer system.
7 years ago (15-08-2017)
A lot to offer however I don't like the way your bombarded by salesman when you walk through the front door
8 years ago (06-08-2017)
I found 6 oak chairs to go with my walnut and oak table to complete my dining room
7 years ago (21-11-2017)
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