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Grand Teton Bus Park & Storage

  1. Idaho
  2. Rexburg Parking
  3. Rexburg Storage

Reviews, get directions and contact details for Grand Teton Bus Park & Storage

Address: 1133 S Railroad Ave, Sugar City, ID 83448, USA
Phone: (208) 356-9301
State: Idaho
Zip Code: 83448


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Reviews
I worked at Grand Teton Storage for almost 1 year. The tenants were wonderful and great to work with. I loved my experience.
9 years ago (18-05-2017)
For months I was happy with service. BUT during winter it took several phones calls to get snow removed. Last month they lost my debit card info and called and demanded payment. After giving them all the info again I thought we were back on track. NOPE, now I am faced with a late fee because they apparently lost my info again? I have emailed several times, called several times, and stopped by during posted business hours. NO ANSWER EVER. Good luck if you choose to use them.
10 years ago (14-06-2016)
Grand Teton Storage can be good if you have a lot of time to play games. They do have some of the best rates, and they are in a fairly convenient location, but even though their staff is friendly and well-meaning, customer service is not as professional as advertised. If you are going to them for the deal, you may need to call them back several times until the deal is actually honored. In fact, if you try to call them at all, you may need to call several times just to get through (10+). Normal office hours does not guarantee that someone will actually be in the office. Don't bother leaving a message because it is rarely returned. (If management changes between when you submit your initial paperwork and when it is time to move in, you may need to be prepared that the deal-of-the-month you thought you were going to get is no longer available and will not be honored.) Be prepared when you first go to your unit to find it locked. You may then need to run around trying to find someone to unlock it or give you the key to do so. You may also want to be prepared to realize that the unit they said was yours was not actually the correct one. You may have to dance the Hokey Pokey several times before getting the correct key to unlock the correct unit... If you need a refund because they didn't correctly prorate your final month's rent, you may wish to ask them to verify several times that they have all the information and documents they need; especially as the check may require 6 to 8 weeks to be delivered, and if they don't have all the documents, you may realize 3 weeks in that you will have to wait longer for the check. Sometimes you may get a storage unit that is not clean. Not to worry, though. Just spread your own tarp on the ground and place your stuff on top of that. Asking management to clean it up may be futile. The front gate is hardly secure, and may often be out of order. That's just a minor detail, of course. This review is based primarily on my own experience. I may be the only one with these experiences, but my recommendation to anyone considering these units would be to prepare to spend a lot of time with the bugs (bugs in the system, not the creepy things. We haven't had any problems with creepy things). Like I said before, the employees are well-meaning, but the system (whether in office procedures or training) seems like it could use a lot of work to actually make things less of a hassle for storage space tenants.
11 years ago (06-05-2016)
Don't store anything here! They never answer the phone or return emails. I left them 5 voice messages and never received a call back. It is poorly run. I would stay away unless you don't need the stuff you are storing. I have had stuff in grand Teton storage for the past 4 years and this last year has been painful. I decided to move my suff out because of the issues.
10 years ago (12-08-2016)
The staff was super friendly and made it really easy to set up an account. They have great rates and it is easy to access your things any time you want.
10 years ago (10-09-2016)
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