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Grant Street Transportation Center

  1. Strip District
  2. Pennsylvania Bus Station
  3. Pittsburg Transit Station
  4. Pennsylvania Transit Station

Reviews, get directions and contact details for Grant Street Transportation Center

Address: 55 11th St, Pittsburgh, PA 15222, USA
Phone: (412) 392-6526
State: Pennsylvania
City: Pittsburgh
Zip Code: 15222


Opening Hours

Monday: 12:00 AM – 11:59 PM
Tuesday: 12:00 AM – 11:59 PM
Wednesday: 12:00 AM – 11:59 PM
Thursday: 12:00 AM – 11:59 PM
Friday: 12:00 AM – 11:59 PM
Saturday: 12:00 AM – 11:59 PM
Sunday: 12:00 AM – 11:59 PM

Update Info
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Reviews
I give two stars because the bus isn’t bad at all. It’s the station that is terrible. The workers are disrespectful and do not know the meaning of customer service. They work on their own schedule and don’t care about the passengers. I waited in line for about 30 minutes waiting to get to the front of the line. There were five people in that line ahead of me. I about missed my bus because they wanted to take their time, but after I got onto the bus it was a pleasant experience
7 years ago (23-02-2018)
First let me say the male night manager is very nice BUT I witnessed the early a.m bus driver disrespect a Senior citizen VERY RUDE for no reason he drives bus number 6494 going to Columbus, Ohio [Eric Tibbs]. He also disrespected the kind Amish family. This makes me want to cross the street to AMTRAK. Respecting people with disabilities is a must. ALSO, A FEW DRIVERS AT NIGHT WILL PLACE THEIR BAGS IN THE VERY FRONT SEAT THAT IS DESIGNATED FOR THOSE OF DISABILITY. Making people with disabilities sit further in the back. I travel a Lot and seen poor service in the city I am from & love.. I have tried to attach pictures of the drivers bags in front in the disability seats but couldn't. If I could attach pics I would.
8 years ago (16-11-2017)
Don't get me wrong it's in the lobby but the men's restroom is so dirty there is stuff on over the place I am afaid to use the restroom
7 years ago (21-01-2018)
Greyhound has horrible customer service. In house it is good but there policies have become worse and worse. No wonder they are losing business. A ticket was ordered with the wrong time and within (literally) 2 minutes, I had called the number on the email. They directed me to another number. I mistakenly purchased the 6:15 bus instead of the 6:35 bus which arrived 2 hours earlier. After waiting on the phone for 11 minutes, they told me they could process a refund but I would have to call back in 14 days in order to ensure that the refund was processed. Furthermore, they couldn't give me a confirmation number for the refund. WTF? They said if I wanted a confirmation number for the refund, then I would have to call customer service (whom is who I thought I had called). I particularly hate how when companies transfer call centers (likely to India in this case given the accent), they pretend to have American names. This time it was more like stripper names. Agent 7938 called herself "Honey" and the other agent, Agent 7293, wouldn't even give me their name. This was obviously a call center - agency 3452 (she tried to give this to me as an agent number, the supervisor, never the less). It is really unfortunate. The call center is given no power to do anything so the customers get angry. They are probably incentivize to try to not do anything. They don't have the language ability to do anything either. Then they transferred me to customer service, and while in the middle of processing my refund they hung up on me. Then I had to call back. The whole process took more than an hour of time. Greyhound customer service number isn't on the email that they send to you. And it isn't 24 hours. Greyhound is the worse. Update: I was trying to review greyhound as a whole not the local station. The local station is fine. They have a bunch of new buses which aren't that bad. The front desk is helpful depending on who is working that day. So for economic sake I will still use greyhound but the national customer service is horrible. I didn't even get my refund.
8 years ago (16-04-2017)
Remember this is a bus station review: I stood outside because inside seem cramped and stuffy, didn't feel like the safest place I'd been. Staff was available.
7 years ago (06-02-2018)
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