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Greyhound: Bus Station

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Address: 50 Union Ave, New Haven, CT 06519, USA
Phone: (203) 772-2470
State: Connecticut
Zip Code: 06519


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Reviews
It even don't deserve a star. I would never take this bus again. I am in their bus 86064. Its freezing cold inside the bus. We told the driver twice about the problem, first he said its heating up, later he told that he will raise the temperature. Already two hours on trip, and we are already getting sick of this cold. I can feel mild breeze of very cold around my lega. Ugh. The worst travel experience ever.
8 years ago (23-03-2017)
I am giving this review ONE star, although I believe it calls for a NO-STAR at all review. After having some difficulty with the website on-line, I telephoned the bus station at 12:52 p.m.on 11/28/16 and a representative who identified herself as Susan was rude, rude, rude. She was "huffing" under her breath when I asked her if she could help me with some information. Susan is clearly not a people person, therefore, this particular bus station should look into hiring a more friendly customer service representative.
9 years ago (28-11-2016)
Tried to catch a bus from here to Waterbury and the guy tried to sell me a ticket that would have taken me till the next day to get there. I was like really? No thanks. Moving right along
9 years ago (18-10-2016)
Many developing/third world countries provide better bus services than Greyhound. I can say this with confidence because I’ve traveled extensively in other countries. The sheer callousness and IDGAF attitude one gets to see at Greyhound has few parallels. This bus line was a big surprise for me in the otherwise pleasant and professional American travel experience. I traveled between a city in north east to new haven, round trip, using their peter pan service. Both ways, the buses arrived at the pick up point about 30 minutes after the scheduled departure time. Delays are sometimes inevitable on the road, of course, but there's no one around to tell if the bus is coming or not and if yes, does it have space for you. The desk clerks at both places had no clue why the bus was late, when it was going to come and whether there are enough empty seats on it (yes they overbook - on the return trip, there were 20+ passengers left stranded with no seats available.) Lesson - just because you bought a non-refundable Greyhound ticket doesn't mean you are traveling on time, or traveling at all. At the new haven station, Greyhound has a tiny waiting room right by the exit where 5-6 people can sit- everyone else has to stand in the parking lot, rain or shine. You can risk sitting on the comfortable union station benches inside, but then you'd miss your bus in case it arrived - there's no announcement system. The lone screen displaying the arrival and departure of buses is inside the waiting room and it has no connection to reality. If your bus is delayed or MIA, the screen goes on showing its normal schedule. The desk clerk doubles up as a Western Union employee so he isn't terribly involved or concerned with your travel plans, he has other things to attend to. The bus finally arriving 45 minutes late from new york to new haven had a harried and very annoyed lady driver whose angry response to passengers asking her what they should do now that the bus had no empty seats was, and I quote, "I don't know" followed by closing the bus door and leaving. It's probably easy to get angry with the employees, but I suspect Greyhound stations are (deliberately?) understaffed and the employees are overworked. This is a business running purely on people's (mostly students' and those with low wages) need for low priced travel. In its bid to provide a no frills service, this company has done away with basic punctuality and courtesy. I reckon Greyhound would be a good case study of how not to run a company. The only missing component here so far is a CEO who pays himself a gigantic bonus on the back of large job cuts and horrible customer service. Not sure if this has already happened. An interesting thing happened when almost all passengers asked for refunds. The clerk almost gladly handed out refund envelopes which we have to mail to dallas (yes, you can book tickets online but cannot get refunds online). Let’s see how that goes now. A follow up review will be posted here, or if things don’t go well perhaps a consumer court action. It’s really much better to pay a premium and travel by train, flight, car or even a boat if need be than take this godforsaken bus service. Seriously.
11 years ago (29-09-2014)
Don't go to this greyhound station they are rude and disrespectful. I would recommend any means of travel besides greyhound
10 years ago (18-02-2016)
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