Greyhound

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Address: 3825 Tollgate Blvd, Naples, FL 34114, USA

Phone: (239) 774-5660

Website

State: Florida

Zip Code: 34114

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Reviews

Bus left Ft. Lauderrdale on time and arrived at destination on time. Price was very fair as driving would cost me more in gas.  Service was good. Couldn't ask for anything more.

 8 years ago (13-02-2017)

Today my daughter arrived at the station to find that the station was CLOSED until further notice. We had purchased a ticket online and usually print the ticket at the station with the reservation number provided at booking. With the station closed we were not able to do this and the bus driver arrived with instructions to accept 50.00 from each passenger that did not have a ticket in hand and held my daughters ID to boot. Now they have 74.00 (the 24.00 we paid online and the 50.00 we had to give the driver) of our money and my daughters ID. This is all because, when booking the ticket Greyhound failed to notify us that the station would be closed.  If we had known, then we would have printed the ticket at   home.. What's the point of taking a contact number or having a website if they don't update it or use the imforamtion to contact riders of these important facts.  GET IT TOGETHER GREYHOUND...THERE IS NO EXCUSE FOR THIS!!

 8 years ago (28-01-2017)

The guy there will not answer the phone!!   I called for 2 days straight during the couple of hours they were spose to be open and got NO answer. He showed up 2 min befor the bus got there. And it was spose to open a hour before that. Greyhound is pathetic. With the worst customer service ever! I posted this review months ago. New review................1-26-17 there is a sigh in the door that said it is permanently closed! I had the unfortunate problem of trying to get my ticket there. NOTHING ON THE WEBSITE ABOUT NOT CONDUCTING BUSINESS. The other stations had no clue that they were closed!! GREYHOUND IS useless!! Do not go there expecting to by a ticket!! You can't!!!

 9 years ago (26-01-2017)

Not even at this address thanks for easting my time

 8 years ago (06-06-2017)

I usually never write any reviews even if I am upset but this was horrible. worst experience ever. Super rude driver, really bad customer service. First of all from Orlando to Naples they drive 9 hours which is crazy. I took a bus to goo to Orlando (RED LINE SHUTTLE) it took 3 and a half hour and driver was super nice and that was even cheaper then Greyhound. The hours were not comfortable for me to come back that why I bought the Greyhound. But the BIGGIST PROBLEM is that the bus is full of drunk people and people under drugs. The lady sitting next to me was completely drunk and was behaving really bad so I had to change my place and she was so creepy and all the time was asking me why did I change my place. And driver doesn't really look like cares.  there were a lot of kids in the bus and I think it is not safe for them to be next to people who are under drugs and drunk. Then In Naples they drop off people in the middle of the dark street. Till I was waiting for my uber to come and pick me up those people from the bus drunk were so creepy and offering me to take home and being so loud. I was so scared standing  on the street alone with those people and there is not even a small deli next to me so I can go in and wait. Next time I had better walk from Orlando to Naples but I will never ever eveeeer take this bus again. They have to improve their customer service ASAP. Cause they are just taking money and put you in a dangerous situation.

 9 years ago (11-07-2016)

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