H A Latham & Family Moving & Storage

Reviews, get directions and contact details for H A Latham & Family Moving & Storage

Address: 175 Elm St, Old Saybrook, CT 06475, USA

Phone: (860) 388-0261

Website

State: Connecticut

City: Old Saybrook

Zip Code: 06475

Opening Hours

Monday: 8:00 AM – 4:00 PM
Tuesday: 8:00 AM – 4:00 PM
Wednesday: 8:00 AM – 4:00 PM
Thursday: 8:00 AM – 4:00 PM
Friday: 8:00 AM – 4:00 PM
Saturday: 8:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

STRONGLY discourage the use of this company if you care at all about the condition of your furniture.   We had the WORST EXPERIENCE I have ever had with ANY service provide.  I never write negative reviews but I could not overlook the EXTENSIVE DAMAGE . We used HA Latham to move and store our furniture for roughly 7 months and our experience was TERRIBLE and ended up costing us thousands of dollars on top of what we paid to the company.  I am certain the owner will try to discredit my comments based on my interactions and experience with him, so I am uploading a few photos to my profile support my comments. I have approximately 50 photos due to the extent of the damage, but only uploaded a few. 

We reviewed several companies and ultimately asked Chris Latham, the owner of HA Latham, to visit us to see our furniture and provide a quote.  During that visit we expressly and repeatedly communicated that our furniture was Stickley-Audi hand crafted wood furniture that we could never afford to replace.  We asked that special measures be taken to ensure it would be well wrapped, not stacked and stored in an environmentally sound area to avoid any damage.  We had taken excellent care of the furniture and it was basically flawless.  We emphasized numerous times the importance and value of the furniture to us because we could not replace it and we also wanted to hand it down to the next generation in our family as most Stickley owners do. We were told they would wrap the furniture thoroughly and store it in their "new" warehouse that was environmentally stable and secure. On move day, we again communicated to the movers the importance of treating our furniture with care.  We watched our furniture be taken away wrapped well in moving blankets.  Little did we know that when they got the furniture to the warehouse, they removed all the wrapping and recklessly stacked the furniture causing damage to almost every piece.  My wood furniture which was in perfect condition now has cracks, chips, dents and scratches.  It was also stored in a location where it collected about an inch of dirt and cobwebs on it. They even cracked our kitchen table all the way through (see pictures).

In addition to the  DAMAGE TO ALMOST EVERY PIECE of wood furniture, our new bed mattress, which we had wrapped in plastic, had black dirt across the bottom of it; the frame of one of our couches was broken in half and our hand made Stickley leather couches were stained with a white mold-like substance that wont come off and permanent impressions were made by whatever they stacked on top of the couch and cannot be repaired.  Also, we had glass covering all our wood tables (which reiterates how careful we were with the furniture) and most of those pieces were broken. Even artwork that hung on our walls that were wrapped had pieces missing out of the wood frames.  When the movers came to drop the furniture off, they tried to hide the damage from us.  Ultimately, we had to look at every single item and found that almost every piece of furniture, glass and pictures had been damaged, in some instances beyond repair.  When we approached the owner, Chris Latham, he initially indicated he would "stand by his service" and make us whole and he waived 1/4th of the moving fee for the inconvenience.  Note we had already paid 3/4ths of the fee plus 7 months of storage totaling close to $5000.  I wrote on the invoice that the furniture was damaged and the claim was not settled.  Instead, Chris used the fine print in his contract to avoid taking any responsibility for his company's negligence and accused us of being dishonest and lying about the extent of the damage (even though we have pictures).  He completely shirked responsibility for the damage his company caused to our furniture.  He now refuses to even respond to our communication.  

My husband has since spoken to other customers of H.A. Latham that also experienced damage and were dissatisfied.  I do not recommend using this company if you care at all about the condition of your furniture.

 7 years ago (11-03-2018)

Moved from Madison CT to New Hampshire this past February. What was supposed to be a one day job turned out to be two days. The guys were amazing. They found and meticulously packed the collection from 30 years of life in our treasure by the sea. They went so far above what we had expected that I am still speechless. 
The outbound performance was repeated flawlessly in New Hampshire all for a very pleasing price. 

Gerald

 7 years ago (29-07-2017)

H.A Latham came highly recommended by a good friend and the recommendation was well-deserved.  Courteous, friendly movers who clearly knew what they were doing.  Moved out of NYC to CT in one day without a scratch or anything lost or damaged.  I was impressed with their professionalism and willingness to go the extra mile to be sure they exceeded my expectations.  I would definitely recommend them to anyone moving nationally or locally.

 9 years ago (04-04-2016)

May 2014; We had an excellent experience using HA Latham for our move.  Megan came to our existing home and did a walk through and provided us with a quote and estimate of hours which was pretty spot on.  Our movers - Angel, Tony and Adrian were wonderful - they were very careful, neat, professional and a pleasure to work with on what can be a stressful event!  They carefully wrapped all of our furniture and were super careful moving us out and in.  I would highly recommend this company.

 11 years ago (29-05-2014)

We used H. A. Latham for a fairly complicated move in April 2012. Even though we were moving from the Stamford CT area, we used this family-owned company from Old Saybrook, CT as they had been recommended to us by a local realtor.  We were moving household furnishings, including a piano, and boxes (which we packed) south to 4 different addresses between New Jersey and North Carolina.  At one address they were picking up a baby grand piano to deliver to another stop. It definitely required some coordination.

So, what was important:  1) the office staff is friendly, competent, efficient, follows through, and is clearly skilled in developing quotes; 2) they arrived on time; 3) they were very professional; 4) each mover had years and years of experience, 5) they were very careful moving each item:  no dings in walls or furniture; 6) they were courteous; even by the last stop in North Carolina we received reports about how great the movers were!; and 7) the final cost came in within $36 of the estimate, which was based on travel, fuel surcharge and the estimated hours for loading and unloading.  That is incredible!

Would I use them again?  Absolutely!  I wouldn't use anyone else.

 13 years ago (26-04-2012)

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H A Latham & Family Moving & Storage

Reviews, get directions and contact details for H A Latham & Family Moving & Storage

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