Hand & Stone Massage and Facial Spa

Reviews, get directions and contact details for Hand & Stone Massage and Facial Spa

Address: 1570 Egypt Rd, Phoenixville, PA 19460, USA

Phone: (484) 392-5636

Website

State: Pennsylvania

City: Phoenixville

Zip Code: 19460

Opening Hours

Monday: 9:00 AM – 10:00 PM
Tuesday: 9:00 AM – 10:00 PM
Wednesday: 9:00 AM – 10:00 PM
Thursday: 9:00 AM – 10:00 PM
Friday: 9:00 AM – 10:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 9:00 AM – 6:00 PM

Update Info

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Reviews

These people love to tell you one thing and then do something else. Which is a shame because the guy who did my massages is great and the ladies are nice at the desk but clearly they lack the training needed to actually service their customers. Cancelled my membership and was told my credits wouldn’t expire and then I’m told that I signed the termination form that said I only had 90 days to use my credits which was not what I was verbally told. Obviosuly since I signed it I couldn’t do anything but that’s their customer service for ya. Has happened before where they over charged me which luckily I got a manager to correct it but no luck this time. Over $100 already paid for in credits that I’m told I can’t use anymore because they expired. So I’ll be sure to let all my friends know not to ever go to any Hand and Stone ever. They don’t care about customer service just stealing your money! Use Groupon and find some other local places to support over this stupid chain that doesn’t care about its customers.

 9 years ago (11-02-2018)

I have had worst recent experience with masseus named JACKIE. She was rude and uncordial and inspite of asking her to apply more pressure she did nothing but make excuse. I called to talk to manager several times and everytime receptionist took a message saying manager will call back but never did. I have called them 10 times in past 10 days but no one follows up. They even made an excuse saying all the staff is under training and they dont know what to say. I would not recommend this place to anyone

 9 years ago (14-03-2018)

I booked an appointment to help with some serious stress related pain. When I arrived, the ladies at the counter were so nice and friendly, and the waiting area was welcoming and quiet. My massuse was Stephen and he was amazing! He was extremely professional and soothing, and felt like I was in great hands. Mindful that my reasons for going was pain management so a word of warning that Stephen is NOT for the faint of heart and WILL target what is causing pain. But the time he spent working on my problems will pay off! I am hoping that I can make plans to go back soon and visit again!

 9 years ago (28-10-2017)

First time getting a hot stone massage, it was wonderful, my masuse was amazing, front desk staff was very nice, definitely going to go back!

 9 years ago (19-02-2018)

My first visit to the Oaks location was great starting with the greeting from the receptionist. They were professional, helpful and friendly. My massage with Andy was amazing, one of the best. I would highly recommend to anyone who needs to relax and enjoy the spa experience.

 9 years ago (02-09-2017)

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Hand & Stone Massage and Facial Spa

Reviews, get directions and contact details for Hand & Stone Massage and Facial Spa

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