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Hand & Stone Massage and Facial Spa

  1. Center City
  2. Philadelphia Spa

Reviews, get directions and contact details for Hand & Stone Massage and Facial Spa

Address: 420 N 20th St, Philadelphia, PA 19130, USA
Phone: (267) 209-3036
State: Pennsylvania
Zip Code: 19130


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Reviews
The biggest problem is booking the appointment. They never seem to have an availability when I call for a service. I'll ask for a facial and a massage and they will say they can do one in the morning but I have to come back in the evening for the other or they are just plain all booked. If you can get in the experience is great. Maybe they need to hire more people or schedule better.
8 years ago (04-04-2017)
Good service, but it lacks the luxury and pampering that many spas offer.
8 years ago (22-09-2017)
I'm very familiar with this location and after reading some of the negative comments, I thought it would be useful to provide more information. The location employs 16 massage therapists and 4 estheticians, all educated at accredited schools and licensed in Pennsylvania as required by Hand & Stone and state regulations. They keep a notebook out front where you can see their current licenses and descriptions of their capabilities. They also receive national background checks, specialized Hand & Stone technical training and ethics education. The therapists range in experience from less than a year to well over ten years, but experience isn't always the best indication of who will be the best match for your preferences. If you encounter any disappointment with your first service, calmly let the manager know why before you leave instead of going home and making gross generalizations and taking potshots on social media based on a single experience with a single therapist. They will take care of you and set you up with a better match. The membership program is a month to month program at a very economical rate. Whoever called it a Ponzi scheme wasn't paying attention and needs to look up what a Ponzi scheme is. With this program, you are never obligated for more than the next month's service and if you don't make it in in a particular month, the credit carries forward even for three months after you cancel the membership. Someone complained about having to use a credit card to hold his first appointment. They are happy to record your reservation and you can call back with the card when you have privacy. This is a necessary policy to protect the therapists who are paid based on services performed, and not paid for clients who casually reserve their time and do not show. Someone complained about coming early, starting late, and being shorted. Clients are asked to come early on their first visit to complete intake paperwork that is necessary to ensure that the services can be done safely. Sometimes services get backed up a bit because the client in front of you is a bit late. They'll call you if they are running more than 15 minutes late. The business is focused on relaxation, not run end to end like a car wash. They try to be as flexible as possible with traffic, parking, personal issues, work delays, etc. If you are on an extremely tight schedule, let them know in advance. If you feel your service was a few minutes shorter than advertised, speak calmly to someone at checkout and you will be taken care of. This business has done over 60,000 services in nearly 5 years and very few complaints have been recorded. Many complaints are valid and would be handled fairly if brought to the manager's attention before departing. Most complaints on this site are about single circumstances ... a therapist that didn't meet a client's expectations once, a service being 5 minutes short, trouble finding parking, a computer error. The business wouldn't be around if 99.9% of services weren't flawless, and if it was perfect every time, you would not find it on earth.
8 years ago (21-05-2017)
Such a relaxing place. The owners and staff are just wonderful, happy, and helpful. I use Sarah when I go and cannot say enough nice things about her. From massages, facials, and waxing the prices are reasonable for the wonderful services.
9 years ago (25-01-2017)
U really got shop your massage therapists here, the guy with the ponytail is not great, took him one day when my regular guy was unavailable, big mistake. Worst massage ever. But Chris is awesome! And the staff in general are really helpful and nice. Also they have parking
8 years ago (02-02-2017)
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