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Hand & Stone Massage and Facial Spa

  1. Delaware
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  3. Delaware Spa
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Reviews, get directions and contact details for Hand & Stone Massage and Facial Spa

Address: 3654 Concord Pike, Wilmington, DE 19803, USA
Phone: (302) 483-7295
State: Delaware
Zip Code: 19803


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Reviews
Had a couples massage here for the first time and it was amazing!! The staff is professional and friendly. The massage itself was very relaxing and felt so good! I would highly recommend them. I would go again but I was here on vacation and there are not many near me. But if I ever come back this way I am going to go again for a facial.
9 years ago (17-09-2017)
Don't buy a membership! I purchased a membership after my first visit, but after my second service I was very displeased by the unprofessional service I received at the Kirkwood Highway facility. I was told AFTER I paid for my second service that I had $15 in my account. I cancelled my membership after my second service and was told that I had to make another payment in order to cancel, so I reluctantly paid. I refused to go back to the Kirkwood Highway facility for my final visit, so I booked at the Concord Pike facility. My initial impression of the facility and staff was average. My hot stone massage was pretty good, except for the fact my therapist never brought me back to center at the end of my massage. Really? And she is licensed? When I went to pay for my service, I was told there was no $15 in my account, only my last monthly payment. Evidently if you cancel your membership, Hand and Stone pulls all the credits you had previously earned from your account. What a rip-off!!! I will never set foot inside one of these facilities again!!! They are unprofessional and will do anything to get your money without providing outstanding service. The fact they bully you into tipping for poor service is unbelievable. There are too many outstanding, highly professional massage places out there that give you exceptional service and tipping is not required. This is my second negative feedback about Hand and Stone. So run, run, run away (don't walk) from Hand and Stone. You'll be better off for it and you'll save a lot of time, money and aggravation!!!
9 years ago (02-11-2017)
The staff makes you feel very comfortable. Very relaxing atmosphere. Well worth the trip a great spot to get a massage!
9 years ago (17-09-2017)
Peaceful spa. Very relaxing. Staff are great.
9 years ago (08-09-2017)
Natalia is amazing! Barbara gives good facials as well.
9 years ago (03-07-2017)
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