Hannaford Pharmacy

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"Pharmacy will be closed for lunch from 2-2:30 PM. Hannaford full service pharmacy offers competitive prices, immunizations and the convenience of filling your prescriptions while you shop for groceries. Visit your local Hannaford Supermarket and Pharmacy and discover a shopping experience where everything we do is geared toward making it easy and convenient for you to shop for quality foods and prescriptions at affordable prices."

Address: 579 Troy Schenectady Rd, Latham, NY 12110, USA

Phone: (518) 782-1754

Website

State: New York

Zip Code: 12110

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Reviews

The process and the poorly designed Hannaford Pharmacy RX app create a very poor client experience. It's often 3-4 days to fill a script and the RX app/website isn't capable of telling you it's in progress when they send you a general text message between request and refill that says your our of refills on your prescriptions. Over the past 2 years I've had to recreate my User ID several times at the request of their RX customer service department. Here is what I recently submitted on their web site: Your RX app gets increasingly more frustrating, especially as a 30-year app and web developer.  It's now staking 3-4 days of advance requests to fill a prescription, which I can handle, but the frustrating part is there is NO WHERE in the app to see that a script refill is in progress. So on Monday I go into the RX app and request a refill. There's one available. It offers me Friday at 1pm pickup which is fine. Because the refill likely went from 1 to 0, it triggered a text message to my phone today saying I need a new script for some of my refills. Now I'm wondering if there's anything I need to do, call the doc office, etc. MAYBE I didn't see that there was 1 available when I refilled it. So I login to the app. There is NO WHERE in the app to see that there is a script in the process of being refilled. I call the customer service line and they say I need to call the pharmacy. Thats a 10-minute hold time and it interrupts your staff. This is a simple enhancement to your app between the "REFILL" tab and the "HISTORY" tab called "IN PROGRESS". Just show me I entered it right a few days ago if I get a text message that causes me to wonder so I DON'T have to interrupt your staff and further delay their outcomes. having used your RX app for a few years, I can honestly say I'd likely hire a new company if you're outsourcing or fire the programming leaders if you employ them-this app is the work of a small startup not a large multinational corporation.

The staff are friendly and efficient. They have gone above and beyond for us on more than one occasion. As a bonus, all our scripts are MUCH less expensive than they were at the store we used to go to.

Over the last few months there has been a lot of turnover of personal at The Latham NY branch. I have totally lost all confidence in knowing my prescriptions are correct. My copay cost changes every month. Last month one of my my copays was $35.00,  today the same medicine is $83.79 ??? The attitude if you question anything  is horrible. I questioned a new medication that they said I needed, They couldn't tell me at the time if it was a new medication or a generic medication to replace a medication . I have been with the Latham NY branch for  over 30 years and I have never felt this way. Horrible people skills. Looks like it is time to change pharmacy's. I do not trust that they will screw up my medications.

The team behind the counter are all knowledgeable and a pleasure to deal with.

This is my favorite grocery store.  They also have the friendly staff.

The Best Customer service

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