Hansen Heating & AC

Reviews, get directions and contact details for Hansen Heating & AC

Address: 5752 Feulner Park Cir, West Jordan, UT 84081, USA

Phone: (801) 280-8812

Website

State: Utah

City: West Jordan

Zip Code: 84081

Opening Hours

Monday: 8:00 AM – 4:00 PM
Tuesday: 8:00 AM – 4:00 PM
Wednesday: 8:00 AM – 4:00 PM
Thursday: 8:00 AM – 4:00 PM
Friday: 8:00 AM – 4:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Jared was on time, professional and did a great job explaining to me what the problem was.
I am extremely pleased with our experience.  Thanks.

 7 years ago (02-03-2018)

5++++ STARS
Hansen installed the HVAC system in our new home.  We've had a number of problems with the unit which have left us all beguiled. Despite the problems with the unit installed, I believe the true measure of a company is the management of issues if and when they arrise.
In our instance we have experienced unparalleled customer service. 
1. When called to report an issue, we are immediately connected with a person who is familiar with us..we are not passed around, we are not left to leave a message because the right person isn't available , etc. Which is rare in today's service industry.
2. It has taken less time to get on schedule with Hansen than it does to get into the Doctor's office. When called they are prepared to send a tech out that day. They work around our schedule every time. 
3. They schedule 2 hour arrival windows..not three hour..not half days. 
4. They have never once been late or failed to show within the scheduled time.
5. Every single time Hansen makes legitimate repairs and replacements. They hunt for a solution they seek out the underlying cause. There are no bandaid or short term solutions offered to guarantee a return visit.
6. MOST IMPORTANTLY, Hansen honors its warranties.

We highly reccommed Hansen to anyone needing honest, ethical, and professional HVAC services.

      
      
      
 7 years ago (08-03-2018)

Saturday our furnace wasn’t coming on and it was cold. Called Hansen HVAC and because it was the weekend they charged a after hours fee. When the guy got to our home he looked at the furnace and realized water was backing up to the motor. He drained the water and said if it does it again, “we may need to fix the drain” (mind you he never looked at it). Just over 30 days later our furnace stopped working again. I called Hansen again and because it was over 30 days and happened to be the weekend, after hours service charge plus “diagnostic fee” even though we knew what the problem was. 

I decided to call a different company and they were to our home within 30 min (no after hours fee). He drained the motor and looked at the drain and said, “this tubing is too high and causing the water to be backed up. You won’t have any more problems and the guys that came the first time should have looked at this.”

I would not recommend this company. They are not thorough and do the bare minimums to collect their money and be on their way.

 8 years ago (19-11-2017)

Corey is an awesome guy came through with a Great quote and provided excellent customer service installed exactly when I was told it would be very professional and honest

 8 years ago (24-07-2017)

Had a great experience with these guys, Jared Rowe is the man, he has great customer service skills and knowledge about AC units, any question I had he not only had the answer but he showed it to me step by step.  And the only time he wasn't 100 percent sure he called in to confirm with someone from the office which he ended up being right anyways, anytime that I have problems with AC or plumbing I will definitely be calling these guys Thank you again Jared Rowe

 8 years ago (01-07-2017)

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Reviews, get directions and contact details for Hansen Heating & AC

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