Hartwick Heating & Air Conditioning Inc

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About

RESIDENTIAL SERVICE - LIGHT COMMERICIAL SERVICE - INSTALLATION - MAINTENANCE - NEW CONSTRUCTION - INDOOR AIR QUALITY - ENERGY CALCULATIONS - DUCT SYSTEMS

Story

Heating and Air Conditioning Contractor

Address: 1704 Lakeside Ave #5, St Augustine, FL 32084, USA

Phone: (904) 823-1066

Website

moc.cakciwtrah@secivres

State: Florida

City: St. Augustine

Zip Code: 32084

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Closed

Update Info

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Reviews

I had just started my vacation only to walk in to my find my condo sweltering with the  inside temperature reading 80 degrees. I knew right then there something was wrong with my central air. After researching, I came upon Hartwick Heating and Air. I called the company to see if they would be able to assist, thinking that the answer would be "No", since it was last minute and late in the day. I was ecstatic when I was told they could have a tech out to my place within 30 minutes. Aaron was able to get my system running until we can figure out what do do with the outdated system (just purchased condo and never saw the condenser).  This company's professionalism and customer service is outstanding. Thank you for saving my vacation.
Update (5/11/18)
Returned for vacation and again, my air conditioning was pumping out no cold air in 84 degree weather. This was a 20+year  system that apparently was on its last leg. Called Hartwick again, and although they were maxed out with service calls for that day, they were able to put me in as the 1st appointment. Aaron was great in giving me the pros and cons of fixing the system. Ben was also very receptive in answering my questions regarding a new system and putting together a proposal which featured various pricing options.  Thumbs up for continuing to provide expedient customer service .

 8 years ago (28-05-2018)

In December I called Ben at Hartwick and explained that I had been without heat and air for 14 days. He quickly sent someone out and it happened to be that my old a.c. company did not plug a part in. Mark plugged it in a we were good to go . Today I called back because the a.c. was not cooling. Mark came out again same day and guess what? Old a.c. company had the fan running backwards . Mark fixed this and I am good to go. Ben has been understanding on both occasions and has actually listened to me. I knew something was wrong but not sure what. I hate that I had to pay another company to fix the mess from my prior a.c. company but I am glad this happened. I now have a company that will listen to me and schedule me within a reasonable time. Thanks Ben and Mark. I will have my entire family and friends switch to you.

 8 years ago (24-04-2018)

I bought my unit about 2 yrs ago I think and the installation could not have gone better. The service guys knew what they were doing and and were very professional and courteous. We did have an issue a little later and the company stood by there commitment to me and again gave great service. I would recommend to anyone and will be happy to personally give my recommendation should anyone ask.

 8 years ago (23-04-2018)

Hands down the best contractor experience I have had to date. The owner Ben was wonderful and followed up consistently to keep me informed. The bid was very detailed and there where no hidden fees or small print up charges. He was middle of the road with bid but you pay for what you get. Wonderful!

 8 years ago (12-05-2018)

Absolutely appreciate Hartwick, they went above and beyond to make sure we were taken care of. Brandon was an awesome technician and did a great job letting me know what was going on and why he had to do what he did. Ben and Jackie from their office were also amazing and were extremely professional and polite. Will definitly be recommending Hartwick(Brandon especially) to anyone and everyone I can! Thanks again Brandon!

 8 years ago (11-05-2018)

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