Healing Elements Day Spa

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About

Full Service Day Spa offering Massage, Facials, Body, Hair and Nail Services and able to accommodate groups.

Address: 2102 Continental Dr, West Bend, WI 53095, USA

Phone: (262) 306-6691

Website

moc.apsyadeh@ofni

State: Wisconsin

City: West Bend

Zip Code: 53095

Opening Hours

Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 4:00 PM
Sunday: 11:00 AM – 4:00 PM

Update Info

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Reviews

My daughter had to reschedule her appointment for her massage to a later date due to unforeseen family problems. She received an email telling her that the dates she had requested were filled and then told her that at that time they were 3 weeks out from the date of her original appointment.  Today she called them back to see if anything changed with the available dates and was told they were charging her account because she didn't reschedule early enough, but because they filled her appointment time, they wouldn't charge her the full amount.  My daughter replied that she called early enough and also tried to reschedule but hey had no dates available  and she would like to talk to management, the receptionist came back a minute later and said that she talked to her manager their policy was firm.  My daughter called her bank 15 minutes later and found they had already sent a charge thru for the full amount of the massage anyway.  Very unprincipled and fraudulent business. She had canceled over 2 weeks ago and they still charged her for a massage because she didn't reschedule soon enough. She even has a email of their response to her notifying them. The $165 is being fought and the BBB  is being notified.  My whole family has used their services in the past with Christmas gift cards and enjoyed their services, but that was under another management. Buyer beware I guess. Too bad.
Just an update 3/5/18:  as you can see by the response this business made, they admit to trying to reschedule her appointment after my daughter told them she couldn't make the date she originally set up the appointment for.  The receptionist did confirm that they had already filled her original appointment date and like they said " We had a very long waiting list of people who wanted to get in." Still they debited her account for a full message and facial after the receptionist confirmed they had already filled her appointment.  They told the BBB today that they had tried to contact my daughter to work this out but what happened today with them was  they called and notified my daughter that their decision was final and they will still charge her the full amount because she should have said she was canceling instead of asking to reschedule her appointment. Do not trust these people, unfortunately their word isn't as important to them as it is to us.   Just a warning: DON'T give them your credit card number in advance, that is what they require to make an appointment at this classy establishment. Trust is hard to get back once it is broken, .....  it is a shame because my daughter did like this place and she was a repeat customer until now.

Update 3/6/18:  This morning my daughter got a call from Nicolette and things did get confusing until she got involved.  She explained that the representative that had called my daughter yesterday, did not express her desire to correct this matter by refunding the amount that was debited from her account.  She told my daughter that she was refunding her money and apologized many times during their conversation.  Thank you Nicolette.

 7 years ago (06-03-2018)

It's always a great day when you have an appointment for pampering scheduled!  The staff is all so friendly and welcoming.  I have received numerous massages that have helped ease the tension in my body.  They are very accommodating during each visit to focus on the areas that need the most attention.  I look forward to more visits and especially to the new location that will be opening in spring.  It is my go to place!

 8 years ago (15-12-2017)

Raindrop Therapy Massage by Amanda is super relaxing, and simply amazing!  This is the 2nd time I've been to Healing Elements Spa and love it.  It's very clean, everyone is friendly,  the atmosphere is relaxing and the service is top notch!  I highly recommend it!  I'll be back!

 7 years ago (19-02-2018)

I had a 90 minute massage with Amanda yesterday.  It was just what I needed.  She was wonderful.  I love coming here.  The staff is always so friendly and willing to help with anything you need.  A great place to relax and unwind.

 7 years ago (02-02-2018)

I have been here a few times and I always thouroughly enjoy my relaxation time. The staff is friendly and welcoming and the services are fantastic! I usually get a massage and a facial and they do not disappoint! I won't go anywhere else for my spa needs. I'm excited to see their new building this spring.

 7 years ago (05-02-2018)

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Healing Elements Day Spa

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