Helzberg Diamonds

Reviews, get directions and contact details for Helzberg Diamonds

Story

Helzberg Diamonds was founded over 100 years ago, and since day one we've dedicated ourselves to delighting our customers with superior service and high-quality jewelry.

Address: 8401 Gateway West, Space N-4, El Paso, TX 79925, USA

Phone: (915) 772-2527

Website

State: Texas

Zip Code: 79925

Update Info

Similar places near

James Avery Jewelry 73 meter I went in to ask about a problem I was having with a piece of my jewelry and I was tr...

JAF Jewelers and Watches 584 meter I had to take my ring in almost multiple times a month because the prongs were not st...

Jared The Galleria of Jewelry 629 meter Went in looking for an engagement ring and was treated rudely for wanting a lab-grown...

Deutsch & Deutsch 1 miles Good selection of real wristwatches. Knowledgeable.

Ben Williams Jewelers 1 miles

Jostens 1 miles Really good place to buy graduation things. They have everything you want from cap an...

Fox Labyrinth 1 miles I got my lip and septum pierced by Vivi. Both healed beautifully. I love seeing the q...

Sevendipity Jewelry Manufacturing, LLC 2 miles

Jonsil Manufacturing Co 2 miles Over the years I have had a couple of issues with my military ring. I simply mail th...

The Best Little Texas Pawn Shop 2 miles This place is awesome! Guns, Gold, military surplus, and cool stuff. Not your normal ...

Joyeria Elroby 2 miles Always have the batteries that I needed at reasonable prices

Joyeria Hawley 2 miles

Diamante Jewelry & Watch Rpr 3 miles

Hawleys Jewelry 3 miles

El Paso Gold Buyers 3 miles 1st off I want to say, they gave me TWICE THE $ than the pawn shops offered. And I we...

Fort Bliss Old Country Store 3 miles

Vasquez Jewelry 4 miles Browse Top quality gemstone jewelry beautiful sapphires, rubies, emeralds and more se...

Gem Center USA Crystal Store 4 miles My nephew told me about this place and I am so glad he did. They have a very large va...

Reviews

I took my Wifes wedding ring (15 years old) into Helzberg to have it resized and cleaned. They had it done exactly when they told me it would be. When I got it back it looked brand new. I was really pleased. Less than a week later the diamond fell out. I took it back to them and asked them how that could happen and they said they would “work with me” on replacing it. I had them send it to their jeweler to get a quote on the repair and diamond replacement. They said they would call me in two days with the quote. A week later I still had not heard from them. When I called to find out what was going on they said that the quote was in and the reason the diamond fell out was that the prongs had worn down (which should have been noticed by them when they inspected it the first time) and it would cost more than they originally valued the ring at to do the repair and replacement. Then they told me that the jeweler (the same one who did the resizing) noticed a line in the ring from where it had been resized and for an extra fee he could fix that. So now they were not only charging me more than they originally thought my ring was worth to fix it, but they want to charge me extra for their screw up. I told them NO and to send my ring back. They told me it would be in at 7pm. I went in the next day on my lunch break and guess what. NO RING. They apologized and said it would be ready to pick up the next day. I then took the ring to another jewelry store to get a second opinion. They immediately pointed out the worn prongs and said that the shank (where the line was from the resizing) was done wrong and that they didn’t leave enough material to keep it sturdy and that it was already warping and going to break (from less than a week of wear). Save your money and time and the emotional turmoil and send your business elsewhere. This place is full of crooks and criminals and just want to provide a shoddy product and service.

 9 years ago (08-02-2017)

These people were very nice to me. I put something on layaway two years ago and then forgot about it. I found the reciept and called them; they sent the check that day! These people have great customer service even if you don't purchase anything, which is a sure sign that they care about the people they serve.

 14 years ago (27-06-2012)

Comment on this business

Map, Satellite View
Street View

to add Helzberg Diamonds map to your website;

<iframe width="450" height="300" src="https://us.a-better-place.com/v.php?seo=helzberg-diamonds&id=241629&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://us.a-better-place.com/helzberg-diamonds-i241629.html" target="_blank" title="Helzberg Diamonds">Helzberg Diamonds</a></p>

Reviews, get directions and contact details for Helzberg Diamonds

Story

Find nearby businesses, restaurants and hotels

We use cookies