Hertz

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Address: 150 Airpark Blvd #50, Chico, CA 95973, USA

Phone: (530) 332-9663

Website

State: California

Zip Code: 95973

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Reviews

Horrible experience at Hertz in Chico. Joanne at the front desk is incompetent and so are the managers. I had a rental car provided to me by my car insurance company after my car was totaled by a drunk driver. The staff at Hertz insisted that I purchase their insurance package even though they were aware that I had current car insurance. you can use your own insurance for a rental car and don't need to buy the rental car co's expensive packages. Long story short, they charged me $600 for a car that I had for 2 weeks for the additional insurance that I didn't need. They are a bunch of scammers! And I swear that Joanne is not mentally apt to do her job, she couldn't even print me a receipt of the charges, she wrote it on a post-it note. I was infuriated and called to talk to a manager and even the manager couldn't answer my questions about the charges. He gave me the runaround on the phone and would not apologize for all the inconveniences they put me through. I will never give Hertz my business again, Enterprise Rental is a million times better than Hertz, I highly recommend them if you need a rental car.

 8 years ago (17-11-2017)

The two employees were very friendly. They were able to give me a ride home even though I had neglected to request the service in advance. They recommended which nearby station would have the best gas price after I forgot to fill up.

 8 years ago (19-09-2017)

Initially when I called the location the attendant was rude because I wanted to pick up a car later in the day. When we went I to the location she was still rude and un profesional did not state to me over the phone the stipulations she needed and when we got there the cars where not even ready for any with booked appointments! So sad they just need better staff!

 8 years ago (18-10-2017)

I was able to get my car fast and return it fast.  I appreciated that.  Very friendly staff.

 8 years ago (08-06-2017)

Excellent, start to finish. Great customer service, very good vehicle which I used for a full week. No problems with any aspect of the vehicle or the service provided. Stellar!

 8 years ago (19-03-2017)

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