Hertz

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Address: 7645 Old Hwy 99 SE, Olympia, WA 98501, USA

Phone: (360) 352-0171

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State: Washington

Zip Code: 98501

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Reviews

Booked an Economy car for 1 week, when I got there to pick up, I was advised that they tried to call me but I left no phone number. Well nowhere during the reservation process is there an option to add a phone number. He says that they do not have the car I reserved, they are a small location and never have that size car, so I will need to pay more. Nope, that is not how this works, if you don't have the car that you advertised you have, you upgrade me to a car you do have at no additional fee. He refused to do this, said I needed to pay $5 extra per day, which adds $35 to my rental. I'll go back to Enterprise, as I know they will not screw me like this.

 9 years ago (05-10-2017)

I came in right before they closed and got great customer service, they even upgraded me to a more expensive car for no extra charge. All the other reviews are complaining about price, but mine was very reasonable. Very happy with my experience. 

 9 years ago (10-08-2017)

When we came by the office to pick up our rental we were politely asked if we like to add my wife as a second driver,  sure we agreed. after we have returned the car a day later they charge my account extra $50 on top of the original quote. We called them and asked why were charged extra money. They said that it is $13 per day for extra driver. Well the thing is that nobody told us that adding extra driver cost extra money, in fact we signed the agreement and AFTER THAT they offered us a second driver option, and never even mentioned that it will cost extra money. 
The rental assistant in this office was very rood, told us that she can do nothing about it and we wont get our money back. When we have complained to the main office about it, at first they did not want to give us money back as we sign the agreement (which was signed before they offered us extra driver option), finally they said they will refund money, but  instead of apologizing to us for extra extra unauthorized charge their stuff made i had to listen a lecture about how extra services cost extra money...  Total BS we never will rent from them again.

 9 years ago (06-06-2017)

I reserved a car for first thing in the morning.  When I arrived it was in a different lot and the employee needed to retrieve it. After I drove approximately 90 minutes I stopped for coffee, locking the vehicle.  When I returned I was unable to unlock the doors. They had given me the wrong keys! Same make/model, wrong vehicle.  It took 50 minutes for Hertz to confirm they had arranged for road side assistance, after I called 3 times to get an update, only to get "I'llcall you in 5min"....with no call back. It took over 2 hours to have the doors unloced. 
To add insult to injury I can not find any Customer Service options to speak with someone about the issue, and am having great difficulty evendors getting a customer service email. Speaking to the location that did this is not how I want to remedy the situation.  They have added 2 hours of to my day, a 9 hour drive already.

 10 years ago (21-02-2017)

No interest in coming back. Prices are absolutely ridiculous. Great staff but 100 bucks a day for a economy car? Come on now.

 11 years ago (11-06-2016)

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