Hertz

Reviews, get directions and contact details for Hertz

Address: 5225 U.S. Highway 10 W, Missoula, MT 59808, USA

Phone: (406) 549-9511

Website

State: Montana

Zip Code: 59808

Opening Hours

Monday: 6:00 AM – 1:00 AM
Tuesday: 6:00 AM – 1:00 AM
Wednesday: 6:00 AM – 1:00 AM
Thursday: 6:00 AM – 1:00 AM
Friday: 6:00 AM – 1:00 AM
Saturday: 6:00 AM – 1:00 AM
Sunday: 6:00 AM – 1:00 AM

Update Info

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Reviews

Pretty sad customer service, were pretty unwilling to answer and help me with question. When I had a problem with my card, it was to bad so sad didn’t care at and walked away. Apparently I was not longer a customer.  Enterprise was great though go there!

 7 years ago (02-12-2017)

A prior reviewer said "Kim the manager is a lying, cheating, dishonest scammer."  This is 100% true as far as I'm concerned.  I was charged over $600 for a two day one way rental.  I specifically booked a one way rental and the price quoted at booking was more like $200, which was in line with what sites like Hotwire were quoting.  Kim refuses to change the charge.  My advice is to avoid the Missoula Hertz like the plague.  You will get scammed.

 7 years ago (07-11-2017)

DO NOT RENT FROM HERTZ. Kim the manager is a lying, cheating, dishonest scammer. 
I rented my car from Hertz and returned it with no garbage, no interior or exterior damage. I made sure I left it in the best condition I could cause I didn't even want to be charge even $1 for any damage. 
Imagine my surprise when I got billed $250 for cleaning. They claimed that there was an "odor" from the car, that it was SO BAD "it smelled like someone died in there" and that they had to get it professionally cleaned. They also said that there was garbage left in the trunk and that they took pictures to prove it for me. I know I did not return the  car in that state and wanted to see the pictures of the trunk. I gave them 24 hours to send me the pictures. After waiting a day and getting nothing, I called and told them I wanted to pictures ASAP in case they decide to plant evidence against me but Kim LAUGHED and told me they will get the pictures to me when they can. Keep in mind, she ALREADY SAID she took pictures before I called and wont show it to me and that they are going "to take more pictures" after it comes back from the body shop. 
Shady manager. I am trying to prove that I did not return the car in the condition they claim and they want to hold onto the car longer to take more pictures when they already said they have pictures to begin with? 
They made it super convenient to charge me a damage I cannot prove (the odor) when I am not near town. And when I want to see the physical proof of the mess that I apparently left, she says "the charge is not actually from the mess but from the odor" and that "she will send the pictures after we send the car to the body shop and have it come back". 

DO NOT EVER RENT FROM HERTZ. THEY ARE SCAMMERS AND WILL ACCUSE YOU FOR FALSE DAMAGES.

 7 years ago (05-09-2017)

Had a reservation with Enterprise but they would not rent a car out if I paid with a debit card. Hertz took care of me for about the same price and worked around the card issue, because not everyone uses credit cards day to day. Can't remember the lady's name JMD is on the receipt. Awesome service.

 7 years ago (31-08-2017)

I use Hertz almost exclusively for my business travel. Customer service is top-shelf!!

 7 years ago (12-12-2017)

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