Hertz

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Address: 7796 Washington Street, Thornton, CO 80229, USA

Phone: (303) 451-6584

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State: Colorado

Zip Code: 80229

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Reviews

We booked a car seat ahead of time for our 15 month old daughter, they said the reservation did not show a car seat and were told "that happens all the time when you book through a third party like Expedia, you have to book directly through Hertz".  They did not have a car seat on site so I asked if any of the other locations nearby had one we could borrow, the woman hastily called another location and told me that no one has one.  We bought a car seat at the first store we passed.  Other Herz locations have been fine in my experience but I would not do business here again.

 8 years ago (16-06-2017)

Was 20 minutes for reservation, had to wait 2 hours for someone to show up at the office to get the rental car. After waiting 2 hours outside in the rain and cold they didnt give us any sort of discount. Worst car rental place in all of USA. Turns out Manager was inside the building in the very back, so we waited 2 hours in snow and rain when the manager was IN THE BUILDING but had all the doors locked DURING BUSSINESS HOURS! DO NOT GO HERE, WORST SERVICE IN NORTH AMERICA

 8 years ago (18-05-2017)

By far the worst customer service one could receive. I received a call stating they received a request from my insurance company to set me up with a rental while my car was being repaired. I called per their recommendation (Thornton Location) and was met with complete rude and disrespectful behavior. I was told to call back when I had exact pick up time rather than a 20 minute time frame which I had given because of my hour+ commute. When I called back the answer on the other line was " name and number". I responded by stating my name and number and was told " I am with a customer" before the employee promptly hung up. I never received a call back and had to call back multiple times prior to setting up a rental. Employee was very rude, short, and clearly spends way to much time on her smart phone as she has not the first clue in how to interact with intelligible human beings. Bottom line, I will never do business her again and never would have if it was my choice. Way to represent your company Rhea.

 9 years ago (22-12-2016)

Rent from anywhere but here! They called me two hours before my rental time to tell me they didn't have a vehicle for me and didn't know how many days I would have to wait for one. The reservation had been made two months prior.  I was told to call back in two days when the manager would be onsite to assist me.  Corporate only advised that I speak with the local manager.  Incredibly frustrating and unbelievably poor customer service!

 8 years ago (19-01-2017)

The customer service at this location is terrible. I was in an accident and my insurance company made arrangements for my rental here. I have 4 children and requested a full-size car to accommodate car seats. They could only offer me a mid-size. When I arrived on time to pick up the car they gave me a compact that smelled like smoke. My kids cried when I was forced to squeeze them all into it. I called the next day to try to exchange cars. They said they didn't have any available and were COMPLETELY unwilling to help me. I brought the car back one day and 30 minutes after renting it. I was charged for two days even after expressing my frustrations. Do not rent from this Hertz! This is the worst experience I have EVER had renting a car.

 9 years ago (28-05-2016)

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