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Hertz

  1. Auburndale
  2. Newton Car Rental

Reviews, get directions and contact details for Hertz

Address: 2345 Commonwealth Avenue, Auburndale, MA 02466, USA
Phone: (617) 244-0801
State: Massachusetts
Zip Code: 02466


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Reviews
Unbelievable. I have Five Star status with Hertz. Many times when I rent, I would be upgraded for free as a result of my status. For this location however, they didn't have the reserved vehicle class in stock and refused to give me the SUV that was available because my reservation price was too low. I would have to pay 35% more to get the SUV. And the reserved price and availability is from the Hertz website mind you.
9 years ago (05-12-2017)
I am so disappointed. My husband made this reservation yesterday. I arrived at 1p to pick up my car. The office was closed at noon. No keys were left for me at the front desk - although there were 2 other reservations left there. The email & the sign taped to the office door said the office closed at noon while google maps & the hotel marquee said the office closed at 4p. I think next time I will pay the extra money & use another company.
9 years ago (16-07-2017)
Wish I could give zero star. Very Unprofessional, they had put wrong details on receipt. Did not have courtesy to resolve and continue to do counter arguments over phone. Worst part is staff is extremely rude. This is yet another occasion of bad service leaving me to make me think that I should never visit them again.
9 years ago (31-07-2017)
Actually Z–E–R–O stars. For you own sake – read the entire review! Absolutely HORRIBLE experience: Office was closed TWICE during posted hours and despite having selected pick-up & drop off times during the reservation process. Out of Office sign stated they would return in 15–20 minutes, yet both times it was closed – I arrived to the office 30-40 mins before their stated return time. Not only are they closing multiple times throughout posted hours, they're lying about how long they'll be gone. For my pick-up I waited an additional 30 minutes. After politely mentioning the wait, I was made to wait AGAIN for 40minutes a week later when I returned the car. There was mention of a key dropbox on their Out-of-Office sign; No such dropbox existed. This location is within a Marriott Hotel. They should advertise their Office Hours as: By Appointment Only (and actually physically be there for appointments). Furthermore, the Hertz website should EXPLICITLY state that this is not a stand alone office. It's a tiny room with two messy desks. The lack of a full service location connects to my next complaint: my rental car was dirty. It hadn't been fully vacuumed in the interior and worst of all, a thick layer of dead bugs coated the windshield, hood and front grill. I stopped twice at service stations in an attempt to clean the windshield to improve visibility. This wasn't even the most aggravating consequence of their negligence. Hertz offers an EzPass for Toll payments within the glove box of their vehicles. I ONLY FIGURED THIS OUT AFTER PAYING CASH AT 5 TOLL BOOTHS. As I pulled up to my sixth toll that day, the operator informed me that a EzPass had been charged from within my vehicle. On a busy interstate I had to pull-over and search the car. In the glove compartment I found an EzPass module outside of the box it must be stored in when the customer elects not to utilize it. Also, mind you the rental agent gave no instruction on this feature during pick-up. All told I paid approximately $40 for $20 worth of tolls (not including the $4.95/day fee Hertz charges for its use). I also found multiple previous rental agreements in the glove box with personal information on them. The laziness it takes to be this careless astounds me. And it just gets worse . . . All within the first three hours of my rental experience Hertz already had THREE strikes against them, so I called the customer service number. **I will also offer a disclaimer before I recount my conversation: I have never posted a Yelp review or any review on any online platform. I worked in the restaurant industry for 10 years. As a manager for many of them, I dealt with a myriad of time sucking complaints: people who were scheming for a free meal, guests who were miserable and critical regardless of the service they received, etc. I have high customer service expectations because I worked for years to meet these standards.** The first representative I spoke with informed me that the fraudulent EzPass charges were not her or Hertz's problem. I needed to contact a third party that offers the pass. How did this become my problem? It wasn't my job to insure the car was in proper rental condition, why is it now my problem to fix Hertz's negligence? I continued phone call to describe the poor condition of the car and my displeasure with the office tardiness. She transferred me to the roadside assistance department; apparently NO ONE at Hertz deals with customer complaints. The car had not broken down – thusly there was no incident to report. The roadside representative transferred me back to the previous department. The second representative tried to transfer me again to the same department. It's inexcusable to have legitimate complaints dismissed and to be given the runaround. After day one, I just wanted to reach my first stop, find a Hertz location and return the car. I didn't care if I had to buy a last minute ticket and fly home. My complaints were only addressed A WEEK later in a generic email from the Hertz corporate office.
10 years ago (26-05-2016)
Everything I've come to expect from Hertz - fast, efficient service, no waiting, and a spotless, dependable vehicle.
10 years ago (14-06-2016)
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