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Reviews, get directions and contact details for Highway 21 Firestone

About

Our dealership has a rock solid reputation of providing excellent service, support, and satisfaction.

Story

Your one-stop, on-the-spot auto service headquarters for a complete line of quality tires and services. We offer quality tires and service to the Covington/Madisonville community on Highway 21, a state-of-the-art location designed to blend in with the Highway 21 corridor requirements.

Our ASE-certified technicians will take care of all your automotive needs. We specialize in everything that makes your car go.

Our Vision: To be recognized as the absolute best retail tire and service company in Slidell/Covington, by our associates, our customers, and the industry.

Our Mission: To make car care easier for our customers.

Our Values and Commitments: Provide the foundation for associates to see the vision and achieve the mission of:

· Earning the loyalty of our customers

· Serving the communities

Address: 71329 LA-21, Covington, LA 70433, USA
Phone: (985) 898-2400
ten.tta@erit12ywh
State: Louisiana
Zip Code: 70433


Opening Hours

Monday: 7:00 AM – 6:00 PM
Tuesday: 7:00 AM – 6:00 PM
Wednesday: 7:00 AM – 6:00 PM
Thursday: 7:00 AM – 6:00 PM
Friday: 7:00 AM – 6:00 PM
Saturday: 7:30 AM – 4:00 PM
Sunday: Closed


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Reviews
This place is highly unprofessional. Be careful about writing any reviews about this place, apparently. They’ll look up your information and then message you on a personal phone, implying some type of confrontation. I feel unsafe considering they have my personal information and feel the need to berate customers that post unflattering reviews. Once again, unprofessional.
8 years ago (08-11-2017)
One of the best tire service shop on the North Shore. I just moved here and they have great service
8 years ago (30-05-2017)
Awful experience. 1. Mechanics weren't professional enough to call customers up to the counter to discuss their automobile in private. Instead, everyone in the waiting area was privy to everyone else's car issues and the cost of the repair. Hoping the mechanic got the hint when I asked loudly, to combat his voice volume, if we could discuss at the counter in private. 2. The coupon put out by a local magazine, which I tried to use, was denied for many trivial reasons. One being that they aren't a "corporate" store, but yet an affiliate, and was told that anyone who doesn't know that may be confused. Um.... pretty sure NO ONE knows that considering the logo on the front of the store is Firestone, the logo on your shirt is Firestone, and the logo at the top of the astronomical quote that you just handed me is Firestone. Was even told by the mechanic, "Yes, it can be very deceiving." My thoughts were, "and you are ok with not rectifying that for your customers???" 3. The quote and run down of what needs to be done with my car is laughable. They diagnosed the problem with the a.c, yes, that is why they get one star. But the quote to fix, broke down each step and was given a "labor" cost for each step. So ridiculous!!! Never again!!!!!!!!!!!!
8 years ago (29-06-2017)
Small and dated facility, staff was friendly and the work was done quickly and efficiently. Building needs updating.
8 years ago (28-06-2017)
I dropped off the car in the morning, expecting it to take all day to replace my tires. I got a call less than an hour later and they were finished! Much better experience than my previous tire shop; from now on, all my vehicles will get service from here.
8 years ago (31-01-2017)
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