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Hilton Garden Inn DFW North Grapevine

  1. Texas
  2. Colleyville Lodging

Reviews, get directions and contact details for Hilton Garden Inn DFW North Grapevine

Address: 205 W State Hwy 114, Grapevine, TX 76051, USA
Phone: (817) 421-1172
State: Texas
Zip Code: 76051


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Reviews
Not going to make a federal case out of this, but I stay at Hilton properties roughly 35+ times per year. I visited this property on business, they charged me 50% more than my co-worker (FYI I booked about 20 min before my coworker and I pay to have extra discounts available- AAA discount). I spoke to the front desk when I noticed the difference in rate and no action taken. I called 2 days after I left to speak with Lance (the assistance manager). Lance never called back. I called again and pointed out I had spoken to the front desk in person and I have called in 2X and so far- No action taken. I called the Hilton diamond desk and they called the property on my behalf. I was promised Lance would call me back in 24 hours. 4 days after that call I have still not heard anything back. Both me and my coworker noticed the carpets looked like a fraternities basement.
8 years ago (09-10-2017)
The staff was very friendly and the bartender was really great. Just enough conversation and great service. Pillows on point and great AC. Glad we stayed. The location is great too. Restaurants right next door, but try the hotel food first. It is gooooood!
8 years ago (13-09-2017)
I came for a work conference and can not rave enough about this place! Not only was there a complimentary shuttle to and from the airport but the shuttle would take us to any nearby locations (dinner) Now the room was just amazing. So clean!! And smelled amazing! The front desk staff was so beyond helpful!
8 years ago (24-08-2017)
The hotel customer service is great. My mom stayed there and doesn't speak English. They are so patient to work with me over phone to get everything sort of, making a miss commute day a little bit easier. Thank you guys and good job! Special thanks to Amber in front desk.
8 years ago (31-08-2017)
Great Hotel. First time in Dallas, was there for a health conference that was in the hotel and enjoyed my stay. front desk people were great and very helpful. rooms clean, restaurant inside, tons of restaurants within walking distance, close to downtown Dallas. Would recommend to others and would book with the hotel again.
8 years ago (10-08-2017)
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