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HomeGoods

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HomeGoods
Address: 2731 N Elston Ave, Chicago, IL 60647, USA
Phone: (773) 276-3138
State: Illinois
City: Chicago
Zip Code: 60647


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Reviews
I love coming to Home Goods because I feel like there are always good finds, and this location is no exception. My only complaint is that I feel like the customer service could be better...the first thing I noticed when I walked in was an employee staring right at me, leaving an empty cart right in the middle of the aisle I was entering, and then walking away. There were a lot of carts just sitting around the store, and they really got in the way, especially because the aisles are not large. Overall, I had a good experience here, but I do think that the floor employees should take care of the random carts sitting around the store.
10 years ago (31-10-2016)
A gentleman was amazingly helpful and brought all my items up to the front that wouldn't fit into the cart. Best finds at any home goods so far was this one.
10 years ago (09-09-2016)
Love almost evverything in that store and their great prices!
10 years ago (24-12-2016)
The worst HOMEGOODS CUSTOMER SERVICE EXPERIENCE EVER! I'm so disappointed because I absolutely love homegoods and my whole house is literally all in decor and furniture from here! However after today's experience I probably won't return there very quickly. I went in there today looking for 6 chairs to pair up for my dinning room table. My luck I found 6 of the same chairs. I quickly notified the manager WINDY (Petite Thin African American Women) who was passing by and told her I need all of these 6 chairs I'm ready to pay. She then says please go in line and we will have an associate bring them up to the register. A minute later she says there was another customer that wants 2 of the 6 chairs. I told her I was the first one to notify her and thats VERY UNFAIR! In her place, I would tell the other customer that someone is in the process of purchasing them. However she said no you can have 4. I was absolutely furious the way she handled the situation considering the fact I am a very frequent returning buyer every other homegoods I go to everyone is so nice and helpful. I was ready to pay for the chairs and I was the first one to ask if someone can put them aside for me. IM VERY ANGRY, and speechless that there are people like WINDY carrying the title "manager" when they clearly do not offer good customer service! Very unprofessional of her and instead of selling all 6 chairs, the store would be up $900 she decided to sell those two and the store made $300. I use to work in retail and we always put forward the best costumer service and reached our store goals. Clearly the store will probably loose money with Windy running it on the sales floor if she continues to have such addititude and such an unpleasant personality! I rather drive 15 miles more to go to the suburbs homegoods then visit this one near me on Elston!
10 years ago (22-07-2016)
They only have items no one else can sell. They don't have a website where you can look and see what they have. The only way you can determine what they have is by going there. When you check out the website you only get blogs about the item you are looking for. So I was looking for a toaster, running out of time before Christmas. Did they have one, no they did not. The associate told me they sometimes have them, but not usually. I had to pick something else, which was nice and the price was right.
11 years ago (30-12-2015)
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