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Hum's Hardware & Rental

  1. Arkansas
  2. North Little Rock Hardware Store
  3. Arkansas Hardware Store

Reviews, get directions and contact details for Hum's Hardware & Rental

Address: 3901 E Broadway St, North Little Rock, AR 72114, USA
Phone: (501) 945-2216
State: Arkansas
Zip Code: 72114


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Reviews
Impeccably Professional Organization--- These people are a class act. You only wish your business ran as well. Gwen & Randy are the best and the owner seemed very interested in how his products and my rental impacted my success.
8 years ago (04-04-2017)
I rented a walk behind trencher for my house. The service was great, The machine started and ran great. They fixed me up with a Trailer ball, and the rent and return process was easy. Thanks for the service. Patrick O'Connor Branch manager Superior Trailer Sales Company.
8 years ago (03-01-2017)
I gave them one star because zero was not an option. The products are nice and selection is good. I have rented tools from them before as well. Unfortunately customer service is not part of the Hums experience. I purchased two wooden hammer handles from them. One was the wrong size, which was my mistake. The other had a factory defect, which is not the fault of the store, but still a serious defect. When I went back to exchange the first and hopefully get a replacement for the second, I honestly could not believe how I was treated. The older man at the front desk told me that my splitting maul was defective, not the handle. Sorry, I have used it for years, and it is not defective. The handle I purchased at Hums was made off-center and thus is unusable. The second employee started out decently, but when I told him I was not trying to be hard to deal with, he said "yes, you are." I shrugged this off, went to the handle section with them, and as they were both still acting as if I was trying to rip them off over a freaking hammer handle, I once again explained that I was not trying to be hard to deal with. The blonde man told me, and I quote, " you're loaded, you'll get whatever you want." I told them both to have a nice day and walked out. So, lesson learned. Do not expect to be treated decently at Hums after the sale. I was honestly astounded by their behavior, especially the second man's. I did call the manager and was assured that they would get to the bottom of it but I have yet to hear a word from them. It's a shame such a nice store to shop in has such rude employees.
9 years ago (15-11-2016)
The best customer service ! We will get all our equipment there the next time we have a job out there .
9 years ago (27-09-2016)
Absolutely amazing customer service. Great rental equipment. Great hardware side too. Hands down the best in the state.
10 years ago (16-10-2015)
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