HW Home

Reviews, get directions and contact details for HW Home

Address: 1941 Pearl St, Boulder, CO 80302, USA

Phone: (303) 545-0320

Website

State: Colorado

Zip Code: 80302

Update Info

Similar places near

Unfinished Furniture 202 meter My husband ordered a sleigh bed frame from this company in November. The expected de...

Boulder Furniture & Mattress 256 meter Purchased my first mattress from Cary about 12 years ago and have gone no where else ...

ListenUp 653 meter Update 4/24/2018 The company did the right thing and called me to schedule a re-work ...

Studio3 Kitchen Bath Interiors 659 meter Studio 3 failed to perform work within the agreed upon timeframe and within any reaso...

Forma Furniture 758 meter Forma Furniture in Boulder is the most wonderful store!! I've been in there several t...

Haven 771 meter Super cute stuff and amazing perfumes, candles, soaps and hard to find skin care prod...

Peppercorn 787 meter Looks cool but everything can be bought online for as much as half as much so not wor...

Boulder Furniture Arts 797 meter We have purchased a bedroom set and Kitchen Table over the years. Lee and Hannah wen...

Office Depot 897 meter Not the most staffed Office Depot I have been to and ordering things online to pick u...

Mattress Firm Village Boulder Shopping Center

Mattress Firm Village Boulder Shopping Cente... 929 meter Kate (Katherine), who is a manager who floats at different Mattress Firm's in the are...

Denver Mattress Company 985 meter Found a great bed at a good price with a knowledgeable salesman

Mattress Firm Boulder Twenty Ninth St Mall 986 meter We just a new Beautyrest Wellington from Kyle at this Boulder store. Kyle was amaz...

Cost Plus World Market 1 miles The selection here is so great. Love the style. Only negative is when they don't have...

Appliance Factory & Mattress Kingdom 1 miles We've worked with this company three times (for a fridge, dishwasher, and garbage dis...

Pier 1 Imports 1 miles Decent items but this store is small and very packed. Scary to go into with kids or e...

HomeGoods 1 miles For Freight Drivers, not 53’ trailer friendly. Very small streets to get to this plac...

Arhaus 1 miles I actually wonder if they ever really deliver furniture or if this is just a showroom...

Target 1 miles A good store with lots of discounted selections. Inexpensive furniture, electronics, ...

Reviews

Beautiful, unique furniture pieces and helpful design advice.

 8 years ago (05-09-2017)

I had previously purchased the majority of my furniture, etc., (including a couch, 3 tables, 7 pillows, a wool throw blanket, 2 lamps, a chandelier, and 2 silk/wool rugs) at the HW Home in Cherry Creek North Denver. When I tried to return the chandelier because it was the wrong size, I was told by the manager that they did not allow any returns. I could not believe they would not take back the chandelier after I had spent over $30,000.00 in their store. In addition, (and more importantly) I explained to the manager that since the chandelier had been purchased in the store, and not ordered, their Webpage states they accept returns. 

In pertinent part, HW Home's webpage (under the return policy segment) states the following:

"If a product fails to meet your expectations, our design consultants and customer care team will work to come to a reasonable and expedient solution. A return authorization number (RA) must be issued by HW Home customer care prior to any merchandise return. Customers are responsible for all costs and arrangements of any and all returned merchandise."

The manager replied that they are not bound by what it states on their webpage. When I asked to speak with the owner of the store, the manager told me this was not possible and to pick up the box and leave the store. Although I would normally pick up the box and leave- happy never to return, I had recently undergone 2 spinal surgeries so an employee had carried the box into the store for me and I could not physically carry it out.  When I explained this to him and that I would need assistance in carrying the box to my vehicle, he stated with a smile "thats too bad, I guess you will need to procure help elsewhere."

Upon returning home, I called the store and got the owner's telephone number. I left a message with him explaining what had happened, and requested he return my call. He never called back. My suggestion, if you have managed to make this far in my lengthy review, would be for you to go to any of HW Homes's competitors to purchase your merchandise. Simply stated, HW Home does not deserve to be in business when treating customers this poorly. Please pass it on. 

Thank You,

Marie

 8 years ago (18-04-2017)

Yes. I went to HW Home two weeks ago to purchase a couch for my new living space. The sales people were amazing. I spent hours in the store looking at fabrics and going back and forth between styles. I ordered a couch in a particular fabric and then changed my mind several times once I got home. Needless to say, I am not the ideal customer. Rather than treat me with hostile frustration, the sales people were understanding and really tried to talk me through my process. I am sure they were frustrated, as I took up a lot of their time for one purchase, but they really went the extra mile to treat me well and support me in making the right choice. When I receive my beautiful blue velvet Reese Sofa, I will enjoy it with utter gratitude. The furnishings at this store are beautiful. I highly recommend this store and this staff to anyone considering home purchases.

 15 years ago (17-09-2010)

Comment on this business

Map, Satellite View
Street View

to add HW Home map to your website;

<iframe width="450" height="300" src="https://us.a-better-place.com/v.php?seo=hw-home&id=809215&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://us.a-better-place.com/hw-home-i809215.html" target="_blank" title="HW Home">HW Home</a></p>

Reviews, get directions and contact details for HW Home

Find nearby businesses, restaurants and hotels

We use cookies