HW Home

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Address: 1941 Pearl St, Boulder, CO 80302, USA

Phone: (303) 545-0320

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State: Colorado

Zip Code: 80302

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Reviews

Beautiful, unique furniture pieces and helpful design advice.

 9 years ago (05-09-2017)

I had previously purchased the majority of my furniture, etc., (including a couch, 3 tables, 7 pillows, a wool throw blanket, 2 lamps, a chandelier, and 2 silk/wool rugs) at the HW Home in Cherry Creek North Denver. When I tried to return the chandelier because it was the wrong size, I was told by the manager that they did not allow any returns. I could not believe they would not take back the chandelier after I had spent over $30,000.00 in their store. In addition, (and more importantly) I explained to the manager that since the chandelier had been purchased in the store, and not ordered, their Webpage states they accept returns. 

In pertinent part, HW Home's webpage (under the return policy segment) states the following:

"If a product fails to meet your expectations, our design consultants and customer care team will work to come to a reasonable and expedient solution. A return authorization number (RA) must be issued by HW Home customer care prior to any merchandise return. Customers are responsible for all costs and arrangements of any and all returned merchandise."

The manager replied that they are not bound by what it states on their webpage. When I asked to speak with the owner of the store, the manager told me this was not possible and to pick up the box and leave the store. Although I would normally pick up the box and leave- happy never to return, I had recently undergone 2 spinal surgeries so an employee had carried the box into the store for me and I could not physically carry it out.  When I explained this to him and that I would need assistance in carrying the box to my vehicle, he stated with a smile "thats too bad, I guess you will need to procure help elsewhere."

Upon returning home, I called the store and got the owner's telephone number. I left a message with him explaining what had happened, and requested he return my call. He never called back. My suggestion, if you have managed to make this far in my lengthy review, would be for you to go to any of HW Homes's competitors to purchase your merchandise. Simply stated, HW Home does not deserve to be in business when treating customers this poorly. Please pass it on. 

Thank You,

Marie

 9 years ago (18-04-2017)

Yes. I went to HW Home two weeks ago to purchase a couch for my new living space. The sales people were amazing. I spent hours in the store looking at fabrics and going back and forth between styles. I ordered a couch in a particular fabric and then changed my mind several times once I got home. Needless to say, I am not the ideal customer. Rather than treat me with hostile frustration, the sales people were understanding and really tried to talk me through my process. I am sure they were frustrated, as I took up a lot of their time for one purchase, but they really went the extra mile to treat me well and support me in making the right choice. When I receive my beautiful blue velvet Reese Sofa, I will enjoy it with utter gratitude. The furnishings at this store are beautiful. I highly recommend this store and this staff to anyone considering home purchases.

 17 years ago (17-09-2010)

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