I.V. DELI MART

Reviews, get directions and contact details for I.V. DELI MART

About

The heart of IV

Address: 6553 Pardall Rd, Isla Vista, CA 93117, USA

Phone: (805) 562-8858

Website

moc.liamg@tramiledvi

State: California

Zip Code: 93117

Update Info

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Reviews

Yes, the buffalo chicken cheese fries are a staple in IV and IV Deli Mart excels at them.

However, what they do not excel at is customer service. My experience with IV Deli Mart has consisted of, by far, the worst HORRIBLE EXPERIENCE OF CUSTOMER SERVICE.

On my recent delivery order, everything seemed to be going well until I inquired TWICE about where my order was (1.5 hours after placing and then 2.5 hours after placing). Then, when told that my order was "on it's way," it simply never arrived. The next day, I called to inform them that my food never arrived and they tried to put the blame on ME for "not picking up my phone" when I have no record of any calls being made to me. They made a big deal of not believing my story and that the food was recorded as "delivered" but I persisted because I refuse to waste $30 with nothing to show for it. Then, when they called me back, the guy on the phone admitted to none of the delivery drivers actually picking up my order to deliver it (therefore, it being THEIR FAULT) and coldly offered to have them remake/resend the order but didn't offer an apology for blatantly blaming me for a mistake made by their establishment.

Then, if that wasn't enough, when my food was delivered, the man who delivered it tried to blame ME for "not picking up my phone" and I explained that I was never contacted and he said that he had "proof that he called [me] 10 times and texted [me] twice" but neglected to show me said proof. Obviously, there is some SERIOUS lack of communication going on at IV Deli Mart and some SERIOUS need for customer service training.

Sure the food is nice when you're drunk but it is worth being treated like less than a human being? 

I may be a college student but I'm not an idiot.

 9 years ago (05-06-2017)

Food is AMAZING they're just slow as molasses but very worth it

 9 years ago (18-07-2017)

some virgin shot me through a window but their sandwiches are good

 9 years ago (20-08-2017)

Good for grabbing a few groceries, chips and salsa or milk and bread, but a bit expensive. Go to Costo/Albertsons/Smart and Final for the weekly grocery trip.

 9 years ago (14-06-2017)

Super good. Interesting eats!

 9 years ago (28-06-2017)

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