Illinois Founders Insurance

Reviews, get directions and contact details for Illinois Founders Insurance

Address: 1350 E Touhy Ave Suite 200W, Des Plaines, IL 60018, USA

Phone: (847) 768-0040

Website

State: Illinois

Zip Code: 60018

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews

Avoid Founders Insurance like the PLAGUE! Founder's is the worst insurance company. On 12/9/2017 my husbands SUV was involved in a hit and run accident with damage to his fender. I contacted Founders to file the claim and we were advised to utilize American Pride Collision, their certified auto body shop or we would have to pay the difference in labor costs if we chose another , so we did. We dropped the SUV off to 
 the auto body shop on 01/02/2018. I called the auto body shop on 01/04 to make sure the car would be ready for pick up on 01/05. He stated to me that they had to take the door trim off to take off the door latch to paint the SUV, and your latch spring is missing. He stated that the that he priced a used door latch at $118.
 I had no clue what he was talking about and I let him know that I just want the stuff that is supposed to be fixed to be fixed. He said well if it gets really cold the door will not open anymore. To be honest, I thought he had me mixed up with someone else. I picked up the car on Friday 01/05/2017. I stopped to get gas and I noticed when I tried to exit the car the inside door latch would not go back into position. I contacted Founder's insurance and they are giving me the run around. The door was working perfectly fine before we picked it up. The certified Auto Body Shop is denying liability, Founder's has denied for repairs because it was not apart of the accident. However, Founder's has reimbursed American Pride Collision for breaking my door latch. In addition, I still waiting on the proof from the insurance company that the auto body did not cause damage to my vehicle, and I am STILL waiting on a receipt from the auto body shop for the repairs and payment of my deductible. .
I have gone back and forth with my adjuster and her Manager. They keep saying that this was not part of the accident. So, since neither the auto body shop nor the insurance company will accountability, let's see if the Illinois Department of Insurance can investigate and hold them accountable. They collect monthly premiums from people and refuse to do what is right. I am not playing with Founders they messed with the wrong woman.

 8 years ago (19-01-2018)

I've had this insurance for over a year now. At first, it didn't seem so bad because prices for me were cheap to pay. Until an accident happens and they start having amnesia about what kind of company they are. This is the Founders process:

 I hit someone's car, the person I hit files a claim. Founders is notified of the claim against. They'll have an agent call you, if you're available at than you can talk. However, if you were busy like I was when they called the first time, than you get a voicemail and the agent says your claim number. Then you return the call, no response. You return their call another 10+ times and they don't answer or call you back. Then a few days later you get a letter in the mail saying "You're not complying with us, and we're not liable to pay if you don't comply". And if you're like me you're furious because you continuously call this insurance agent and continuously get the agent's voicemail. 

That's in fact a true story. I have yet to get a hold of this agent. Founders isn't an insurance agency, it's a platform to swindle people. That's why I am not and will not put anymore money into or to founders. I suggest you don't either.

 8 years ago (16-11-2017)

NEVER!!! I MEAN NOT EVER!!! PURCHASE CAR INSURANCE FROM FOUNDER'S INSURANCE COMPANY!!! I HAD AN CAR ACCIDENT, MY FIRST TIME. I WAS FOUND AT FAULT. MY INSURANCE PREMIUM  WENT FROM $763 FOR 6 MONTHS, TO $1,192 FOR 6 MONTHS. I'VE HAD FOUNDER'S INSURANCE FOR YEAR'S. THEY'RE  ALWAYS RAISING THE RATE. EVEN WITH NO ACCIDENTS OR MOVING VIOLATIONS. JUST KNOW WHEN YOU SOW SEEDS OF EVIL, DISDAIN & GREED. DON'T BE SURPRISED, WHEN THE HARVEST REAPS THE SAME TO YOU 😈😈😈😈'S!!!

 8 years ago (09-01-2018)

My husband was in a car accident 6 weeks ago. We filed a claim with this insurance company and not our insurance company since the accident was the other person's fault. My husband has been calling and calling for weeks. Finally he got ahold of someone. We did everything they asked of us. They offered to pay for half of the repairs. Yes, they literally said they would only pay half. When my husband told them he can't just half of the car fixed, the claims lady yelled at him and hung up. Now they won't call us back. This is a joke of an insurance company.

 8 years ago (26-01-2018)

How  this comany staysin business 115 years completely befuddles me. Extremely poor response from representatives. Adjusters NEVER RETURN calls. Slow to respond to emails in regards to claims. I've been waiting over a month for a less $100 reimbursement. If I could, I would give them negative 500 stars!

 8 years ago (23-01-2018)

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