Imperial Fire & Casualty

Reviews, get directions and contact details for Imperial Fire & Casualty

Address: 6161 Blue Lagoon Dr Suite 300, Miami, FL 33126, USA

Phone: (305) 260-3600

Website

State: Florida

City: Miami

Zip Code: 33126

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

This is by far the WORST "INSURANCE" company I have ever experienced in my life.  My daughter's car was hit by one of their clients in Miami on January 24, 2018.  Today is February 23, 2018 and they are still giving us the run around.  We have been calling Jose at least twice a week since we received the police report to find out what's going on.  He has giving us a different excuse each time we call.  This company is the only insurance company that I've seen  that has dragged a claim this long.  They know it was they're clients fault and they are still looking for reason not to pay.  STAY AWAY FROM Imperial; they are a waste of time and money.... They get zero stars from us.

 7 years ago (23-02-2018)

I got into a car accident in which the one at fault is an insurer of this company so I had to work with them to cover the damage happened to my car. My claim adjuster, Omayra Montero is a rude, unprofessional lady who lied and gave unreasonable excuses to delay my claim as much as she can. Even I told her that I would like to talk to her boss, she still gave me the " I don't care" attitude. She hung up on me several times and blocked my calls for a while . I guess that is how that department is operating and she knew she would not be in trouble because of her rudeness, lies, and unprofessionalism that's why. I cannot believe that these insurance companies are not regulated at all and get to do whatever they want.

The guy at fault was Uber-ing when the accident happened, so the rude lady, Omayra Montero told me that she would need to contact Uber to confirm if it's Uber's insurance or Imperial would be responsible for the damage expenses. WHO WOULD BELIEVE THIS STUPID EXCUSE????????????? and the final approval date of the claim is UNKNOWN, that means it could be a year or 10 years that my car will be fixed!!!!!!!

 7 years ago (03-04-2018)

Not really sure why this company gets such s bad rep. I was involved in an accident with a driver indured by them and when it was time to paying for the damages to my car, they did it really fast. In particular, I want to give special thanks to Daniel Espinosa, he was very corteous, professional and took care of my paperwork really fast. I was really impressed with their service. Thanks Daniel!

 7 years ago (14-03-2018)

To be honest. This company has not been so vad like people think. I was hit by a car in a car accident two days ago .They have moved really fast and next week Im getting the check. Now, you need to be calling and calling to make sure they realize you are not kidding anfd that you really need a solution. Steven Espinosa is not a rude guy but never answers phone calls.

 7 years ago (22-03-2018)

Poor insurance company. I had an accident with my car in Marco / 2017. We are in July practically and so far nothing to solve. I get in touch, I make complaints but it seems that we are nothing. The person who entered my case never meets, nor does his supervisor encounter me, so they give me a very bad service. Unfortunately I have to wait 1 year to renew with another insurance company because with Imperial I do not renew anymore and I will never recommend anyone to make insurance with this company. Detail, every beginning of the month they deduct the amount that I have to pay but to watch us is a torment.

Very poor insurance. My car did service in a body shop that they did not work but that is to my credit. My car has more than 30 days depending on them to pay for the service and I had to rent two cars to have one to walk and none of them (insurance to solve). My car is still in the body shop depending on them paying full service and they still have the audacity to tell me that it has nothing to do with extra vehicle and they do not care about customer satisfaction soon, I am here to show my extreme dissatisfaction and by me they go into bankruptcy since they do not care about clients. For me the grade is zero (0).

 8 years ago (11-12-2017)

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Imperial Fire & Casualty

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