Independent Taxi Cab Co

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Address: 700 N Virgil Ave, Los Angeles, CA 90029, USA

Phone: (310) 659-8294

Website

State: California

Zip Code: 90029

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Reviews

Ordered the cab in advance for a certain time. Cab arrived, I was downstairs and told him give me a min. About 3 minutes later I got in the cab with another person and the driver said in no wait I have a call. I asked who are you here to pick up? I told him I called for this cab, he then forced out a name of a man. He kept saying, oh no Im on a call. We got out and he sat there a few minutes on his phone. I called the dispatcher who confirmed that he is   driver that is supposed to pick us up. she put me on hold and then let me know that another cab was a mile away. When that driver arrived I told him where I needed to go and right before we got there he got into the far left lane and kept driving. As soon as I said wait it's right here let me out. He was very hostile and tried to provoke an argument I'm guessing. He kept saying he cant get over to the right. I said well let me out on the other side. He was attempting to pass my destination and getting rude because I didn't let him drive me where he wanted to. This company has some racist weirdos with the Wrong attitude to be working directly with people.

 10 years ago (14-12-2016)

When the cab was late, I called the dispatcher who claims I gave a different address and cross street (nothing even remotely close to what I had given).  I corrected her and she said he would be along in 15 minutes,   After 20 minutes and he still had not arrived, I called again and the dispatcher claimed I was not standing at the location.  The driver finally arrived after I had been waiting 45 minutes.  He was pleasant and a good driver, but I am incensed that the dispatcher would call me a liar and misrepresent how long it would take to rectify.

 10 years ago (07-11-2016)

I'm a international student who lost her bag in their taxi and lost all cash I have. The taxi company boss is not helpful at all. He promised he would contacted me after checked footage from the cab. But he did not answer my phone calls or text at all. I wish he doesn't have a daughter, and if he has, the girl would get help when she is a strange city all by herself 

 10 years ago (28-01-2017)

Terrible. They couldn't find my address at 1st, which I confirmed with the owner of the restaurant and a picture of the address in front of me that it was correct. The customer service rep was rude and hung up on me. I, later, got a call stating that the driver was at my location. Once I walked outside, he or she was nowhere to be found. The rep on the phone stated "it says the driver is there, on my end, so there's nothing else that I can do to help you". Terrible

 10 years ago (12-01-2017)

This was the worst taxi ride I have ever taken.  We had gotten in the cab because he was just outside our starting location. We had repeatedly told him the name of our destination which was a well known establishment. When he did not know this place by name we gave him the address. He plugged in the wrong address and he proceeded to take us to the wrong location. We had been driving for quite some time when we realized he was taking the wrong direction.  Our destination should have only been 1-1.5 miles down the road. He only redirected after we told him this was the wrong way.  We then had to tell him using our own phones as GPS to get to our destination. A trip that should have only been 1-1.5 miles down the same street resulted in an extremely costly mistake made by the driver who then still charged us for his error. Also, when we complained using their feedback request, they proceeded to claim they were on the right using broken English and multiple typos. This company is completely unprofessional. This was a terrible experience and I would never recommend them to anyone. They are thieves.

 10 years ago (15-01-2017)

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