Infusion Lounge

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Address: 16 S 2nd St, Philadelphia, PA 19106, USA

Phone: (267) 908-4009

Website

State: Pennsylvania

Zip Code: 19106

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Reviews

Disappointed.  Went a few years ago and it has really gone downhill since then.  Music wasn't very good, and the place had no energy. Prices were higher too. Cover charge was far too high ($10) for nothing going on.  I don't expect this place to stay in business long. Extra star only for the friendly staff and interesting decor. 

 8 years ago (14-08-2017)

LOVED this bar! Such a dope atmosphere. I went to one of their fresh fruit cocktail lessons and had so much fun! Matt and Jung made the experience so great! Can't wait to go back!!

 8 years ago (31-05-2017)

Overrated. And they charge gratuity regardless of party size. Not sure what the hookah bar options are like in Old City, but this place seemed inflated. Their cocktails run $16 (no, we're not at Parc in Rittenhouse Square enjoying cocktails before dinner). Their hookah runs $45. Pretty sure we've gotten the same quality or better hookah in Manyunk and U-City for $30. It's funny actually, because I always tip between 22-25% (unless the service is nonexistent), but the presumptuousness of charging 20% gratuity really rubs me the wrong way. I worked in food service; I earned my tips. Tips aren't a mandate. Just as a rule of thumb (and I'm not referring to a situation involving large parties) I will not support businesses that take away my right to tip. It is the patron's right to tip. It is not the server's right to receive a tip. Go somewhere else. I'm sure there's a better option in the area. Honestly, bc of the location, I'd bet the 5 star reviews of this place are given 8 drinks in on Saturday night. Seriously, not impressed at all. 

 8 years ago (08-07-2017)

I've never given a 1 start review but I wish there was a 0 star option for this management.
This was, by far, the worst experience I've ever had with the staff/management in any establishment. In short, they don't have set prices for anything for their benefit. They will try to take advantage of people and bully you into giving them money that you do not owe them. If you want the full story, read on.

I had called 2 weeks ahead to book an event for my friend's birthday. They gave me options of bottle service, private room, or just an area towards the back of the bar. It's worth mentioning that there are no details of prices on the website other than a vague range of prices for bottle selections. On the phone, I decided to book 2 couches for the night. I was told they need $100 deposit per couch which would go towards our check at the end of the night. No mention of any minimum number of people or minimum amount of money required to spend that night.

On the night of the event we were greeted by the gentleman I had spoken to on the phone. He said, since there were less than the number of people we had planned for, we didn't need 2 couches. We would all fit in one. We're a pretty easy going group of people so we complied and crammed 7 people into one couch. The other couch that we had booked was taken up by other people. Our final check came to $256 (which was more than the deposit). 

Out of nowhere, we hear that they will keep 100 out of the $200 deposit we gave them because we didn't have enough people. It shouldn't even matter, but it's worth mentioning that the club was the emptiest I've seen any club on that street on a late Friday night. Yet, we are being told that we have to pay a surprise penalty which was never communicated to us. He then realized he never told me about this absurd rule, so he brought in his manager to talk to us. The manager didn't bother to say hello. He started his first sentence to us with this: "You guys are paying us the $100. You can contest it. You won't win. And I'll write you up for theft." 

I worked in the service industry before and I tend to treat restaurant/bar staff with a lot of respect. This was the first time I needed to raise my voice and stand up for myself and my friends. I asked him again why we're having to pay a penalty for something that was not communicated to us. He said there was a $300 minimum that we didn't meet. So now we have 2 different reasons that were created on the spot by these guys as to why we owe the $100. So I ask him, where are any of these rules written? When did any of your staff mention this to us? He started being hesitant because he didn't have an answer. He said things like, "It used to be on the website, but the website is being updated so it's not there right now"....yea, right. After a few minutes of this, when he realized we couldn't just be bullied into paying something we didn't owe, he tried a different tactic. He tried to guilt us. He said that he would take it out of his staff's paycheck, in hopes that we'd feel bad. We weren't going to leave on those terms. So we stayed and insisted we keep talking about it until it was sorted. We weren't in the wrong. We weren't trying to take anything from them. They were unrightfully trying to take money from us. Eventually, he admitted it was their fault for not communicating to us that there was a minimum and gave us our money back. It was a terrible end to my friend's otherwise quite pleasant birthday.

Needless to say, we will never be returning here and will tell all our friends to beware of this terrible management.

 9 years ago (29-11-2016)

Would never go here again....was there for less than 10 min and the owner and the bouncer puts their hands on females pushed us down the stairs and screaming for us to get out because a girl in the bathroom was arguing. I guess since we were black it was automatically us. Prejudice bar. The bouncer took my sister phone and waved it all around threating to throw it across the street.

 9 years ago (11-12-2016)

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