JCPenney

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Address: 500 Newpark Mall Rd, Newark, CA 94560, USA

Phone: (510) 796-6160

Website

State: California

Zip Code: 94560

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Reviews

I wish their photo studio hours were posted somewhere online. They are closed from 1:45pm-3pm daily. I searched online before going and couldn't find hours specific to the photo studio. Of course I showed up in the closed time. While I waited I found a jacket for my son and waited for over 30 minutes to checkout. In the middle of the afternoon on a Tuesday. Not impressed JCPenney.

 9 years ago (21-11-2017)

Today I had an amazing experience at this store. The lady who served me was an amazing sales person. Her name was Khadija Kathie. Khadija was so welcoming and patient that ever time I asked her for help she would smile and kindly help me through it. Your company needs more employees like her. It was like 5star place service. I never had such a good experience in retail. This lady was at store number 2496. 

Rona Akbar.

 9 years ago (28-10-2017)

Came to convert two gift card to one and they declined. Stormanager didn't show up for 15 minutes paging two time.  Finally clerk has to hunt her down.

Also called their service desk which doesn't have option to talk to someone.

 9 years ago (26-10-2017)

When I was a young child I went to JCPenny to learn how to waer clothes. My parents always tol me that one day I would learn to not be ugly but i nerver believed it then one day i wetn to jcpenny and everything changed i finally earnet dthat i m not ugly after all and that jexsus is real so tofo that reason ia am an deitst and that means that god created the unviers bt doesnt interferete in its daily happenings.

 9 years ago (28-12-2017)

It is good economical store. Remember about online return. They only take online return at 2nd floor. I stood in line for 20 minutes to just find it was not the line. Apparently no board or direction for the same.
Edit: Their processing of return is random. So please ask if they are processing online return and then stand in line. You may save yourself some time.

 9 years ago (20-06-2017)

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