JCPenney

Reviews, get directions and contact details for JCPenney

Story

Play, learn, and be inspired by the world of beauty. Discover exclusive brands and products, and enjoy free classes, makeovers, and expert advice at your local Sephora in Tyler.

Address: 4401 S Broadway Ave, Tyler, TX 75703, USA

Phone: (903) 561-3333

Website

moc.arohpes@ecivresremotsuc

State: Texas

City: Tyler

Zip Code: 75703

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:30 – 6:00 PM

Update Info

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Reviews

I bought a diamond necklace with a 14k white gold chain for my girlfriend on November 3rd of 2016. We had a care plan of two years, and a few weeks ago the chain broke. So we took the necklace in to have it sent off and replaced but when they called us back to pick up the new chain it was too short and not the same length or thickness of the chain that was returned. It was nothing like the original so we asked that we get a longer chain like we bought the first time and they said that it was the same length but it isn't. The sales attendant called the JCPenney place where they sent the chain back to and the woman on the phone said that when the chain came in she measured it at exactly 20 inches long(which is what we originally said it was suposed to be returned at). She then continuted to say that my now fiance had to have streched the chain exactly two inches. We tried showing them pictures of her wearing the necklace to show that it was indeed a 20 inches chain not an 18inch that the company returned to us as a new chain. One of the pictures is even dated November 13, 2016(10 days after purchase) and clearly shows the chain to be longer than an 18 inch. When they saw the necklace was clearly longer in the pictures then the one they returned to us they tried to say that we must have bought a second chain and replaced it ourselves. After assuring them we didn't swap chains they kept saying that my fiance had to of streched the necklace exactly two inches making it longer. And now they still won't replace the necklace with the correct length of chain.  That same day I purchased a set of diamond earrings in the same transaction(it was a super great deal if I bought the original necklace that I've been describing then I would get a lot of money off of these earrings) so I purchased both the necklace and the earrings and now they are saying that the earrings were never purchased that same day when the clearly were because that was the only way to get the earrings at the discounted price. No one seems to want to help make this right so we will not purchase jewelery from JCPenney's again and we will tell all of our friends and family about this and not to purchase from them.

 7 years ago (27-02-2018)

Short big booty Latina lady mid-40's works in Jrs department. Her name is Becky

 7 years ago (09-02-2018)

Great Customer Service, associates are friendly and polite. 
Store was clean and organized!

 8 years ago (19-01-2018)

Great Place to shop. Friendly Employees and GREAT MANAGEMENT..LONGVIEW MALL.PAM HAGGERTY

 8 years ago (06-12-2017)

It's a very nice store. Good deals and sales. Friendly staff and very clean too

 8 years ago (09-10-2017)

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