JCPenney

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Play, learn, and be inspired by the world of beauty. Discover exclusive brands and products, and enjoy free classes, makeovers, and expert advice at your local Sephora in Dearborn.

Address: 18900 Michigan Ave, Dearborn, MI 48126, USA

Phone: (313) 593-3300

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State: Michigan

City: Dearborn

Zip Code: 48126

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Reviews

Im very unhappy with my experience with the furniture department today..i was waiting patiently for the sale lady to take care of the customer she was with.they walk away to do whatever....ok waited a good 5 or 10 mins for her to come back with a different customer saying she'll be right with us......i hope the lady you were taking care of with a (cover) was worth it because i was going to get a living room set...i wont be in there again.

 9 years ago (25-02-2017)

I am a regular JCPenny shopper and cardholder and I came to the store today during my lunch break from work because it is my Mothers birthday and I wanted to get her a new jewelry piece that was within my price range today. I picked a piece, sterling silver earrings with blue diamond accent in the clearance area. The associate notified me that the color of the diamonds was a little off with the pair, but I reasoned that it should be fine since they're stones. There's always a bit of difference with stones. I know my gems, I know my color grades. However, I was not allowed to inspect the pair closer. Under the time constraints I purchased the pair, thinking that it would be a unique addition to my Mom's jewelry collection. Not one hour later I got to my work desk to figure out how I would present the earrings. I held them in my hands and looked in the mirror holding them up near my face to see what they'd look like while I imagined them on my Mom. But something was off, something wasn't quite right. Not only was the color of the diamonds not quite matching, but the brilliance of the silver wasn't matching. I turned the pair around, inspecting more. Low and behold one earring of the pair was oxidized. The other brilliant pair was bent. Somebody had worn these earrings and returned them, well one of them anyway. Shame on you JCPenny for hiring associates with no knowledge of jewelry! Shame on you for trying to match a returned un-matched earring pair. Shame on your for not allowing your employees to allow customers to inspect their jewelry pieces thoroughly prior to purchase. Now I don't have a birthday gift for my Mom this evening and I have to waste gasoline traveling back to your store to exchange this item. You're not my favorite store anymore. You've lost my business, trust and good words. A true JC Faux Pas...

 9 years ago (06-02-2017)

It's dirty and unkempt. Nothing is put away. Customer service is excellent. They don't have many brands for men's clothing.

 9 years ago (06-01-2017)

I absolutely love the wide array of brands and prices

 9 years ago (14-02-2017)

Horrible customer service. The online pickup department is a big mess. There is one lady (big* just to distinguish from others) who has no respect for customers. It's not only with me, I have seen here arrogant and I'll mannered to most of the customers.

 9 years ago (01-01-2017)

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