Jiffy Lube

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Address: 20 Township Line Rd, Havertown, PA 19083, USA

Phone: (610) 789-0497

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State: Pennsylvania

Zip Code: 19083

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Reviews

Came to change oil. Expected a good service. Wait for usual time. Drove away. 
Guess what: the car showed blinking "Maintenance Required" flashing sign, which became solid on the next day. I checked the odometer and sticker and realize that the next suggested (By Jiffy Lube) oil change should after nearly 7000 miles, that is nearly 2000 miles (sic!) more than manufacturer specification (5000 miles). I assumed that the oil has not been changed and came back on Monday morning and asked to see the manager.  Seven minutes (7 min!, and I was the first customer) later the manager showed up. First thing he did was to "assist other customers" - went to the car behind. Big luck, there were no more 'other customers', so the Manager, talked to me.  I explained. 
The Manager, who, in fact was an assistant manger, went in to the car and started to press many buttons. He reset the trip console, he reset the tip A odometer, and then asked me why don't I  reset the maintenance record myself.  I replied that this information is not in the user's manual. 
Then the assistant manager asked me to pull into a bay in front of the office. Of course the most convenient space was taken by employee's car. Some employee came, and reset the maintenance light.  
Five minutes later another employee showed up and wanted to reset the maintenance light.  At the time (that is 30 min later),  the assistant manager was apologizing, but sounded like a computer in a telephone hold ("the call is important for us"). He sounded by the book, but not sincere.

Off I went, and guess what?

The Jiffy Lube employee managed to reset not only my "maintenance required" light, but switched off my economy drive option. 
 Was the disabling my eco-drive mode a punishment? I do not know. 
Will I go back and ask Jiffy Lube to put it back again? 
Hell no!
Who can trust people who were sending my engine into death?

      
      
      
 7 years ago (28-09-2017)

All staff has always been nice, efficient and respectful. I have been here several times and will definitely be back. They go over what they are doing and explain everything and they will tell you if something is not needed, which I find to be priceless. 

 7 years ago (21-08-2017)

Quick, good. Will recommend needed services without being obnoxiously pushy. Prices Are good. Frankly I'm surprised how much I like them

 7 years ago (14-09-2017)

It was a very quick, experience. Very professional.

 7 years ago (04-10-2017)

I thought the service was good. The people were friendly, and fast BUT...I have had my car almost 14 years and never had a problem with the radiator. 3 days after my oil change  my car over heated.  After replacing the fluid it over heated again and again and again. I took the car to my mechanic and he told me i have a cracked radiator. 600.00 dollars to replace it. I can't blame jiffy lube but like I said I have never had a problem before. I will never take my car there again because I do think  something happened there....Plus they said they topped off the fluids.....BUT my fluids weren't topped off...  Sorry jiffy lube you get a thumbs down by me..minus the 1 star...

 8 years ago (08-10-2016)

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