JOANN Fabrics and Crafts

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About

Creativity starts with Jo-Ann! Jo-Ann has the largest selection of fabrics and the best choices in crafts all under one roof.

Story

Creativity starts with Jo-Ann! With the largest selection of fabrics and the best choices in crafts all under one roof, Jo-Ann leads the way in DIY self-expression. With all it has to offer, Jo-Ann is truly the place where America's sewers and crafters shop, discover and learn!

Address: 1440 Central Ave ste 2, Albany, NY 12205, USA

Phone: (518) 459-5026

Website

State: New York

City: Albany

Zip Code: 12205

Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 10:00 AM – 7:00 PM

Update Info

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Reviews

This is a well stocked store, standard prices and good employees. Exception: Michelle (was cutting in the fabric department). I approached her with a smile but quickly got a snappy "What do you need." and continued on with being happy. She ambiguously answered my simple question, and rapidly pointed to a random part of the store and told me broadly where I was to look for the fabric I needed. There were no customers and I wasn't hounding her, but she didn't even take the time to help me. I had many questions and she had all the time, she was just genuinely not helpful and not interested in helping. I asked her about ordering a fabric that they were almost out of and she told me there was no way of knowing when it would come and if I tried to order it I would have to wait 6-8 weeks. "So what can I do to get three yards of the white spandex?" "I don't know." Could have been a bad day, but she just seemed like someone who didn't even realize how rude her demeanor was.

On the other hand, literally everybody else in the store was kind, helpful, and quite cheery.

 7 years ago (08-01-2018)

There's nothing like a trip to Joann's, it's my first stop for just about any crafting need. The cutting counter staff seems to be the best of the bunch, they've helped me more than once to find the fabric or notion I needed, or sub one type of fabric for another. The selection is phenomenal, and they let you use competitor coupons. I've saved a ton this way. Between social sales and every day value, it's my favorite craft store of the major chains. The super center in Colonie is one stop crafting Nirvana.

 7 years ago (28-01-2018)

So this Joann is very typical for a chain: good variety of craft supplies, great deals on various fabrics, the floor plan is the same as every other Joann store. However! The sales people are incredibly helpful! Especially a gentleman named Aaron. 

I'm a little bit forgetful but these folks have saved me so much trouble, even over things they didn't have to. Once I bought modeling clay that turned out to be completely dry. (Apparently that stuff should be squishy in the packaging, definitely my mistake). But they let me return it (opened) and get a new package for free!
Then on Black Friday weekend there was a crazy rush and somehow part of my purchase didn't get into my bag. I got home and halfway through my crafting when I realized the mistake! They let me come back the next day and pick out the missing items on my receipt, once more without any hassle over price or anything. A+ customer service.

 7 years ago (26-11-2017)

I used my 20% off purchases after waiting for 1hr to get my fabric cut, then 35 minutes in line to then learn that my fabric was A DOORBUSTER and did not qualify for the discount. First time this has ever happened.  Sneaky. 

I am stating this because nothing is marked properly, no help is ever available. Store is a mess. Now, the only reason worth going through this awful experience (20%), is no longer being applied. Shady. 

Would not recommend.

 7 years ago (23-11-2017)

I have the complete opposite experience it appears than other people. I go to this JoAnn's quite frequently, typically at least once a week, and I have never had anyone be disrespectful or rude to me. Everyone has been very kind and helpful. And yes there are very long lines at times especially during big sales. That is to be expected.  I do agree that they are understaffed and checkout takes longer than it should but if you have 25 people ahead of you in line it's going to take some time. Some people have carts that become very, very full. So this doesn't bother me and I go in knowing that I may be waiting.  The best hours to shop (if you don't have the patience to wait )would be within the opening hour or after dinner until closing.

 7 years ago (05-11-2017)

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