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John Kennedy Ford - Pottstown

  1. Pennsylvania
  2. Royersford Car Dealer

Reviews, get directions and contact details for John Kennedy Ford - Pottstown

Address: 3189 W Ridge Pike, Pottstown, PA 19464, USA
Phone: (610) 495-7100
State: Pennsylvania
Zip Code: 19464


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Reviews
I purchased a “CPO” 2014 Ford Expedition from another dealer over the summer. In 3 months there were 2 minor issues with the vehicle and last straw was a major transmission problem. Losing confidence in the vehicle, I took it back where I bought it to ask them if they would trade in for what I paid for a new car. They came back and offered $4500 LESS. So, I took the car to John Kennedy Ford in Pottstown who offered me $1500 MORE, even though the vehicle was towed in and undriveable. I purchased a 2016 Ford Expedition Limited, which was exactly what I wanted. The sales team was great and this was the quickest, smoothest vehicle purchase I have ever made, even on Black Friday! There are a lot of Ford choices in our area, choose John Kennedy!
9 years ago (25-11-2017)
Brought my truck in for a leaking windshield seal and they called to say it would need a new windshield I told them no. When I picked it up the windshield was cracked end to end. They said it was like that when they got it. So I showed the service manager exactly where the trim removal tool chipped and cracked it. He walked away and wouldn't talk to me anymore. I went to the sales manager the dealership manager and got the run around. Even sent a letter to Ford. Ended up claiming on my insurance. WILL NEVER SET FOOT IN ANY KENNEDY DEALERSHIP AGAIN.
9 years ago (06-11-2017)
Dealership remedied the situation. From what I understand there's new management/ownership and the current staff owned the problem and made it right. Thank you. Though my service experience suffered at the hand of the third party, the actual sales experience of buying the car was pleasing. Brought back a used car within weeks because it was leaking massive amounts of water into the floor board through the grommets just below the windshield. This is a known TB for this cars year and is easily fixed with upgraded heat sealing adhesive grommets made by Ford. I told them this while dropping it off. I could have bought the grommets myself for less than $50 and spent the half hour replacing them, but I didn't feel this was my responsibility. They then kept my car for several days so their "water tech" guys could check it out. Months later it rained again and water was back. I took the covers off near the windshield wipers and noticed they just sloppily applied silicon sealant all over and left the old deteriorated grommets in. It is past the limited warranty so I'm now fixing this myself and its very difficultly getting all the silicone off to clean the metal before I apply the new grommets.
10 years ago (31-08-2016)
We had Jason Evans as our salesman. It was the best car buying experience we have ever had. We did not feel pressured at all to buy. The whole process was explained to us and we never felt like we were left in the dark. During the down times of waiting for paperwork to go through he gave us a tour and showed us around the service area. They were constantly asking if we were comfortable or needed anything while waiting. When we had to clean out the old car he made sure we had boxes and bags to get everything we needed out of the old car. When the new car came around he set everything up for us and made sure we were comfortable in our car before we left the lot. We are so happy we got our car from John Ford Kennedy in Pottstown! It was such a great experience and we definitely recommend anyone who is looking to buy a Ford to go to this dealership. When we need a new car this will ALWAYS be our first place to go. Thank you for making our car buying experience so easy and pleasant!
11 years ago (20-12-2015)
We've bought our last two cars here and I'll probably go back when I need the next vehicle. The service staff are super helpful. We lost our serpentine belt on the highway and drove straight to the garage. It was just after closing and the service manager still helped us out and drove me home to get the second car to pick up the wife and kids. Saved us a ton of headache.
11 years ago (30-07-2016)
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