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John L Sullivan Dodge Chrysler Jeep RAM

  1. California
  2. Yuba City Car Dealer

Reviews, get directions and contact details for John L Sullivan Dodge Chrysler Jeep RAM

Address: 950 Harter Pkwy, Yuba City, CA 95993, USA
Phone: (530) 742-6406
State: California
Zip Code: 95993


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Reviews
The sale experience was smooth. After that, all downhill. Was sold a car with 1 key, no Owner's Manual and no trunk cover. My sales person, Andy, did make a copy of the Owner's Manual for me to use temporarily. It would have to go in a 3 ring binder, so not really useful for a long time. When I discovered a key cost 75.00 - 125.00 I called and was told how getting cars that are missing items is one way this dealer is able to provide customers with a good deal. I was told an Owner's Manual was mailed to me; it's been 2 weeks and I haven't received one. I was told he would wait for another model like mine to come in so he could take the trunk cover out of it for me. That was 4 weeks ago. I called 3 times to day to ask about both items and to cancel a Tire/Wheel Protection. First call, I was told they'd give him the message to call. 2nd call, the receptionist said someone from Finance would take care of the cancellation; when I was connected, he told me he could not take care of it unless I came in. (I live 1 1/2 hours away and work full time.) Then he said the Sales Person had to take care of it. I took a nap, called a 3rd time and was told the sales person had left for the day. When I explained to the receptionist that it was my 3rd call to get some answers and I feared this would happen - that I would be told "he's gone for the day" after waiting 6 hours, that I would call again Monday and speak to the Manager - she said, "Have a wonderful day." After calling Monday and being given a name that no one could confirm worked there - I reached the Manager, Mr. John Wood. Prompt response, immediate ability to listen and understand and genuine professionalism and common courtesy. 1 excellent person to deal with at this dealership. ** received an owner's manual and trunk cover October 13.**
8 years ago (30-10-2017)
Atempted to buy a vehicle from the dealership. Before we started the process I made sure the sells representative understand not to run my credit until we agreed upon a price because I am looking to purchase a house as well. After hours at the dealership waiting on the manager to review the paper work, we couldn't agree on a price. I left the dealership and a few weeks later received a letter showing they ran my credit anyways. I wouldn't trust a company that keeps poor business practices like that. I'm glad I didn't not purchase a vehicle from them.
8 years ago (27-11-2017)
Had a good experience purchasing my first Jeep and trading in my Dodge because I needed a 4x4. After sometime of negotiations we came to an agreement and the process from there was quick and smooth. Although I haven't had any issues or questions they made me feel if anything comes up not to hesitate. They gave the Jeep another wash, put some gas in and I was on my way. Downside there wasn't a spare key or floor mats.
8 years ago (02-10-2017)
I had used this dealership in the past. The sales team was excellent and I was in and out in about three hours. When time to buy a new car I came back exspecting the same service and outcome from the sales team. A couple days before driving to the dealership I contacted a salesman named Blane, this salesman gave me the wrong information on pricing, he said he went to his manager and ask if the price was set, and told me a shipment of cars just arrived and we have plenty in stock that I was looking for. The day before I drove to the dealership I talk to the assistant sales manager Jeremy, I simply told him what I needed again and to make sure the car I wanted was still there. When the day finally came to drive from Sacramento to Yuba City, I called Jeremy saying I am an hour away, he told me the car would be washed and ready for me to look at when I arrived. When arriving to the dealership the car was still at an off site location, took 25 minutes for them to bring the car up, first problem. Took the car for a test drive around the block, the salesman literally said to drive around the dealership and go back, not enough to test the car out. After the test drive, went into the sales room and started playing there cat and mouse game. While inside, waiting for 20 minutes, I finally had to do the salesman's job and ask for a credit check to fill out. Once that was complete, it took almost a hour, not joking a hour before Jeremy finally came out with numbers on a car. Of course at that time Jeremy told me the salesman Blane had given me the wrong information on the price of the car and the rebates that go with the car. Jeremy wasted more of my time when going to get Blane to talk to me, when it did not do any good for he did not remember our conversation. While sitting there with Jeremy trying to find a solution, while I was still talking to him his phone rings and he simply stands up and walks away. I was extremely shocked that he just up and walked away while I was still talking to him and no excuse me or anything. Watching him walk back inside with a big plate of food. To my surprise he was in the sales tower eating away. The sales tower has windows, I could see everything. Fifteen minutes later he came back simply saying, "I had to eat, haven't eaten all day". At this point I am ready to walk out. I mistakenly gave Jeremy one more chance to earn my business. I told him about this deal they had on the manufacturer's website, he would look at it and let me know what we can do. He came back out with the numbers and what they can do for that deal. I was happy with the deal BUT, they were missing one very important thing, they did not even have the car in stock. I wasted now another half an hour working on a deal on a car they did not have. Jeremy failed to even look at his inventory while in the sales tower getting the numbers. He simply did not do his job as an assistant sales manager. I stood up and walked away, wasting 4 hours of my day and driving an hour each way to the dealership. While walking out I poked my head in the sales tower and talked to the actual sales manager and told him what happened and had nothing to say and shrugged his shoulders like he did not care. I hope the general manager will read this complaint and address Blane, Jeremy, and the sales manager and hold them accountable for their actions. The most valuable customer to have is a returning customer. They had just lost one today. I had brought at least 3 people to the dealership to buy vehicles and now I get treated like trash. I hope this will help other consumers steer away from going to this dealership. I went to Folsom Lake Dodge and no joke I was in and out under an hour. They made buying a car very simple and they did not play any games, they came out with numbers one time and said here is my best I can do and I accepted the offer. I will be sending all of my friends and family to Folsom Lake Dodge.
8 years ago (19-11-2017)
I brought my car in because of a check engine light issue. Even thought they were busy, they still took care of me from start to finish. I really appreciate the level of customer service. I would not mind visiting them in the future for a new car purchase.
8 years ago (13-09-2017)
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