Journeys

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Address: 40820 Winchester Rd, Temecula, CA 92591, USA

Phone: (951) 296-0884

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State: California

Zip Code: 92591

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Reviews

I have worn almost nothing but Old School Dr Martens boots for close to 20 years.  I used to buy them online to save a few bucks.  I can usually get 2 years out of a pair.  I found that Journey's in the Promenade mall in Temecula carried Docs, and they weren't that more expensive than I could find them online, so a couple of years I bought a pair from Journey's.

Well, I wore them to death, so after two years it was time for a replacement pair.  I decided to buy my next pair from Journey's as well.  This time, the sole of the boots started to separate a couple of months after I bought them.  I researched online to see if I could send them back to Dr. Martens as every pair I have bought over the years have lasted me a good 2+ years All I could really find was that I should take them back to where I bought them.

I was hesitant as I didn't have my receipt so I kind of procrastinated another couple of months (all while wearing them with the soles separating and feeling a "squish" in my walk).  Finally, just on a whim, I was at the mall and went into Journey's just to see.  To my surprise they were SUPER about exchanging them.  They said that they have never seen Docs do that before and of course they would take them back (even 4-5 months later).  Try that at the Vans store!

Their customer service is great.  Super friendly - unassuming - great customer service!  Not 5 but 10 Stars in my book!

 10 years ago (30-11-2015)

Horrible customer service. I bought a pair of shoes and after a couple minutes of wearing them inside my house, my feet were aching. I went back to the store to return them for my money back. The co-manager basically said I was lying and refused to give me my money back because they were too worn. I will never buy shoes from here again.

 9 years ago (15-09-2016)

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