kate spade new york

Reviews, get directions and contact details for kate spade new york

"kate spade new york is all about joy and modern sophistication. That's why we're the ultimate destination for purses, work totes, bucket bags, shoulder bags and more! that inject chic, polished ease into your everyday style. Our stores provide a luxury retail experience, offering unique styling and personal shopping. Drop in to see and shop the latest, from handbags to wallets, shoes, earrings and more. Visit us at 800 Boylston St, Boston, MA 02199, or contact us at 617 236-7618."

Address: 199 Boylston St, Chestnut Hill, MA 02467, USA

Phone: (617) 969-0272

Website

State: Massachusetts

Zip Code: 02467

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

I had a very smooth experience shopping at this Kate Spade location, and the associates were friendly and helpful. We had a pleasant shopping experience here because the associates were welcoming without pressuring customers toward anything in particular. This location happened to have a clearance item I was hoping to find that had sold out online, and in general this store had a wide selection of Kate Spade accessories.

I have purchazed 5 Kate Spade bags in the past 3 years. I have never had such a bad experience as I did today May 27th 2024, 2:15pm. I went into the store and none of the store associates greeted me or offered any assistance. I wasn't expecting superb customer experience but I did notice that the store associates greeted all other customers with a friendly smile and offered help. Their eyes were on their phones as I browsed through the store. For a store located at Prudential Center, I was expecting a much better experience. I will certainly not be returning to give them my commission. I have had a much better experience at the New York Flagship location. Maybe I'll just go to Michael Kors next time.

I love window shopping at Kate spades. I was a huge fan of hers and was sadden with such a huge loss. She impacted my life a great deal. So I stop in the store at least to see the styles and get extremely upset when I find marks or dirt stains on such beautiful crafted clothing. Yes I am sure to point out what I find and most times the manager is very nice about my findings but some staff members are not.  Please keep this memory a live that this lady was extremely kind.

I went into Kate Spade to buy my wife a bag and the experience was amazing the person that, served me was nice young lady with an awesome smile and very helpful and she was kind and polite. You can see the staff was nice to all the customers but, she made me feel like I was the only one. Highly recommended this if buying your girlfriend or wife a gift or for yourself.

This review is based on the customer service, and not the quality of the products.  I really like the brand, so I come here often, sometimes to browse and sometimes to get gifts for my family. I purchased two of the same purse, but ended up having to return one. I brought in the purse and the receipt for return, but the store assistant accidentally refunded me for both purses and didn't know about it at all.  I took sometime debating whether I want to just run with the money, or correct their mistake. As someone who worked in retail before, I felt like this kind of mistake would get the store assistant in trouble, so I went back and told them the truth. She thanked me for the honesty and billed me for one, and that was it.  As I left the store for the second time, I was disgruntled by the fact that they did not offer anything in return - I was expecting a discount code for my next purchase, to be honest. Then I remembered that when I was initially buying the purses, I had to interrupt the store assistants chatting in order to get any help it was a few days before Mother's day as well, so you'd think they would care a bit more about selling.  As a result, I'm not really motivated to shop in this specific location anymore. I'm sure I'd still frequent their website as I love their product, but I can do without the customer service.

I've bought from this store several times, but not since the pandemic, never had this feeling before. Don't know if they were put off by my wheelchair or what I was wearing, but there was a definite cool attitude until I started to buy, and then they were more than kind. I don't think I'll be back.

Came here looking for something specific, and the staff went above and beyond to help me find it at another location. They were really wonderful.

I think the quality is is too high. Sweetheart all American pie in the faces. Good stop!

The staff were so kind!

Beautiful store, nice staff

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